Contact Information For Filing Complaints

Pursuant to 34 CFR § 668.43(b) (Code of Federal Regulations), an institution of higher education must “provide students . . . with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle the student’s complaint.”  The table below provides links to this information for Franklin University’s regional accreditor, the Higher Learning Commission, and the fifty states.

THE HIGHER LEARNING COMMISSION 230 South LaSalle Street, Suite 7-500
Chicago, IL 60604
800.621.7440
ALABAMA Alabama Department of Postsecondary Education
Alabama Community College System 
Private School Licensure Division
ALASKA Alaska Commission on Postsecondary Education
ARIZONA Arizona State Board for Private Postsecondary Education
ARKANSAS Arkansas Higher Education Coordinating Board
CALIFORNIA State of California Department of Consumer Affairs 
Bureau for Private Postsecondary Education
COLORADO Colorado Department of Higher Education
CONNECTICUT Connecticut Office of Higher Education
DELAWARE The Delaware Department of Education has not
established a procedure for handling student complaints.
DISTRICT OF COLUMBIA Office of the State Superintendent of Education
FLORIDA Florida Department of Education 
Commission for Independent Education
GEORGIA Georgia Nonpublic Postsecondary Education Commission
HAWAII Hawaii Post-Secondary Education Authorization Program
Department of Commerce and Consumer Affairs
IDAHO Idaho State Board of Education
ILLINOIS Illinois Board of Higher Education
INDIANA Indiana Commission for Higher Education
IOWA Iowa College Student Aid Commission
KANSAS Kansas Board of Regents
KENTUCKY Kentucky Council on Postsecondary Education
LOUISIANA Office of the Attorney General, State of Louisiana 
MAINE Maine Department of Education
Contact: Harry W. Osgood
Higher Education Specialist
Augusta, Maine 04333
harry.osgood@maine.gov
MARYLAND Maryland Higher Education Commission
MASSACHUSETTS Massachusetts Department of Higher Education
MICHIGAN Michigan Department of Licensing & Regulatory Affairs
MINNESOTA Minnesota Office of Higher Education
MISSISSIPPI Mississippi Commission on College Accreditation
MISSOURI Missouri Department of Higher Education
MONTANA Montana Board of Regents
NEBRASKA Nebraska's Coordinating Commission for Postsecondary Education
NEVADA Nevada Commission on Postsecondary Education
NEW HAMPSHIRE New Hampshire Department of Education
NEW JERSEY The New Jersey Commission on Higher Education has not established a procedure for handling student complaints.
NEW MEXICO New Mexico Higher Education Department
NEW YORK New York State Education Department
Office of College and University Evaluation
NORTH CAROLINA University of North Carolina General Administration
NORTH DAKOTA Director of Distance Education and State Authorization
1815 Schafer St., Ste. 202
Bismarck, ND 58501-1217
tanya.spilovoy@ndus.edu
OHIO Ohio Board of Regents
OKLAHOMA Oklahoma State Regents for Higher Education
OREGON Oregon Department of Justice
Financial Fraud/Consumer Protection Section
PENNSYLVANIA Pennsylvania Department of Education
Division of Higher and Career Education
RHODE ISLAND Rhode Island Board of Governors for Higher
Education
SOUTH CAROLINA South Carolina Commission on Higher Education
SOUTH DAKOTA South Dakota Office of the Attorney General
TENNESSEE Tennessee Higher Education Commission
TEXAS Texas Higher Education Coordinating Board
UTAH Utah Division of Consumer Protection
VERMONT Vermont Agency of Education
VIRGINIA State Council of Higher Education for Virginia
WASHINGTON Washington Student Achievement Council
WEST VIRGINIA West Virginia Higher Education Policy Commission
Dr. Kathy Butler, Senior Director of Academic Affairs
1018 Kanawha Blvd., E. Suite 700
Charleston, WV 25301
304-558-0261
kbutler@hepc.wvnet.edu
WISCONSIN Wisconsin Educational Approval Board
WYOMING Wyoming Department of Education

 

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