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Dr. Pamela Shay serves as the Associate Provost for Academic Quality for Franklin University. She leads the institution's state, regional, and discipline-specific accreditation and authorization activities and focuses attention on assuring academic quality through assessment, teaching effectiveness, student learning services, and academic services and resources. Prior to this role, Dr. Shay served as MBA Program Chair and in other administrative leadership positions at Franklin University. Before coming to Franklin University she served as Associate Professor of Business and in various leadership roles at public universities and small private liberal arts colleges. Her entrepreneurial spirit led her to develop academic programs specific to the needs of adult learners and to establish a non-profit incubator to provide a central location for several community service agencies and organizations. She served as Director of extended university campuses and also as Director of a Small Business Development Center. Dr. Shay has presented at conferences and consulted for education, non-profit, government, and business organizations in the areas of strategic planning, assessment and accreditation, organizational restructuring, entrepreneurial initiatives, and training programs. Pam's research interests focus on continuous quality improvement in academics, strategic planning, and small business development and operations. |
| D.B.A., | Argosy University, 2004, Management |
| M.B.A., | Eastern Kentucky University, 1987, Management & Marketing |
| B.S., | Union College, 1985, Business Administration |
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2008-Present |
Associate Provost for Academic Quality, Franklin University |
| 2006 - 2008 | Franklin University Director of Academic Quality Assurance/Chair, Self-Study Steering Committee |
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2005 |
Franklin University, Interim Director of Graduate Student Services |
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2004 |
Franklin University, Interim Program Chair, Undergraduate Business Administration |
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2004-2006 |
Franklin University, Program Chair, MBA, Graduate Courses: Creating Business Solutions & Opportunities, Organizing a Business Initiative, Promoting Growth & Managing Impact, Global Business Environment, MBA Orientation; Developed curriculum for MBA 750 Global Business Strategies; Developed curriculum for BA 715 Creating Business Solutions & Opportunities, MBA 725 Organizing a Business Initiatives, MBA 735 Promoting Growth & Managing Impact. Contributing content materials to all other MBA courses, orientation, and residency activities. Redesigned Applied Leadership Focus courses. |
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2002 - 2003 |
SCORE Volunteer Counselor, London, KY. Provide professional guidance and information accessible to existing and emerging small businesses. A resource partner with the U.S. Small Business Administration. |
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2000-2003 |
Union College Programs at The Bennett Center, Union College, London, KY, Director, Extended campus focusing on non-traditional degree completion program, graduate programs, and industry training initiatives |
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1998-1999 |
The Bennett Center of London, Inc., London, KY, President, Board of Directors, Non-profit, church-based incubator organization |
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1997-2004 |
Union College, Barbourville, KY, Associate Professor of Business, Undergrad Courses: Strategic Decisions (capstone course); Management, Human Resource Management, Quantitative & Qualitative Analysis Labs (Statistics), Project Management; Management Topics, Business Seminar, Logistics, Marketing, Entrepreneurship, Business Communications, Business Processes |
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1997-2003 |
Union College, Barbourville, KY, Chair, Department of Business |
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1997-1999 |
Union College, Barbourville, KY, Program Coordinator of Degree Completion Program, Designed and implemented Degree Completion Program |
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1993-1997 |
Eastern Kentucky University, Corbin Extended Campus, Instructor, Department of Information Systems (concurrent with serving as Area Director of the Extended Campus) (Undergrad Courses: Introduction to Business, Management, Business Math, Microcomputer Applications, Office Systems |
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1993-1997 |
Tri-County Center (Corbin) Extended Campus Eastern Kentucky University, Corbin, KY, Area Director |
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1992-1993 |
Clark State Community College, Springfield, Ohio, Adjunct Instructor, Undergrad Courses: Microcomputer Applications, Introduction to Computers, Word Processing, Spread Sheets, Introduction to Business. |
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1989-1992 |
Union College, Barbourville, KY., Department Head, Department of Business; Chair, Division of Applied Sciences; Instructor, Undergrad Courses: Strategic Decision (capstone), Management, Microcomputer Applications, Visual Basic Programming, Computer Seminar, Business Math, Business Communications, Logistics, Business Seminar |
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1989 |
Eastern Kentucky University, Richmond, KY, Instructor, Undergrad Courses: Principles of Management; Business Orientation. |
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1987-1989 |
Lindsey Wilson College, Danville, KY Extension, Adjunct Instructor, Undergrad Courses: Business, Economics, Communications |
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1985-1987 |
South Central Small Business Development Center, Somerset, KY, Director, Management consultant for Small Business Administration program coordinated through Eastern Kentucky University College of Business. |
| 2007 |
North Central Association Annual Conference, Chicago, IL |
| 2006 |
MS Project 2003 Course |
| 2005 |
MBAA International Conference, Chicago, IL |
| 2004 |
Teaching at a Distance course, Franklin University |
| 2009 |
Stephens, J., Pearce, K., Shay, P. & Mauldin, J. (2009) Maximizing the Transparency by Design Commitment: Using the Call for Accountability to Drive Improved Assessment Models. Panel Presentation at the 2009 Higher Learning Commission (HLC) Annual Forum. Chicago, IL. April 17-21, 2009. |
| 2008 | Pearce, K., Bach, C., Shay, P. & Pedersen, K. (2008). Fulfilling Promises of Accountability and Transparency: Transparency by Design Charter Members' Experiences. Panel Presentation at the 2008 Western Cooperative for Educational Telecommunications (WCET) Annual Conference. Phoenix, AZ. November 5-8, 2008. |
| 2007 | "The Changing Adult in Adult Higher Education: Finding Common Ground" Scheduled to present at Adult Higher Education Alliance Annual Conference, Dayton, OH, October 10-12, 2007. |
| 2006 | Presentation at the MBAA International Conference, Chicago, IL, March 15- 18, 2006. Panel Discussion: Creating an Assessment Process Beneficial to Your Organization. |
| 2006 | Presentation to the Kentucky Society of CPAs, Louisville, KY, May 2006. Assessment of Accounting Programs. |
| 2005 |
Presentation at the Asphalt Construction Contractors, Springfield, OH |
| 2004-2006 | Multiple presentations during MBA Residency & Orientation sessions at Franklin University. |
| 2000-Present | Contributing Editor (since 2000) for the Annual Editions: Entrepreneurship published by Dunkin McGraw-Hill Publishers. |
| 1997 | Loy, Koger, and Shay. (October 1997). A Longitudinal Study of Computer Anxiety Among College Students in a Computer Literacy Course. Presented at Southeastern Chapter of InfORMS, 1997 Annual Meeting. |
| Member, American Management Association | |
| Member, North Central Management Society | |
| Member, MBAA International | |
| Volunteer with Habitat for Humanity (Kentucky & Ohio) | |
| Volunteer 4-H, Springfield, OH chapter | |
| Contributor to local Kiwanis, Lions, and Chambers of Commerce organizations (presentations, judging competitions, assist with public relations | |
| Treasurer, Crossroads Community Church, London, OH |
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