Certificate Programs at Franklin University

Professionals in sales and service industries are struggling to meet accelerated growth objectives in the face of shrinking profit margins and rising customer expectations. The Center for Professional Training & Development workshops in sales and customer service provide you with validated models, processes, skills, and tools that will help you acquire and retain more customers while improving service and satisfaction.

Who Should Attend

These workshops are designed for professionals seeking to improve their knowledge and skills in sales and customer service. This includes those entering sales or customer service, new sales or customer service managers and team leads, as well as middle and experienced managers who need to enhance their understanding of the importance of customer service and its relationship to corporate strategy.

Required Workshops

• Sales & Service
  • The Customer-Driven Organization
  • Selling Professional Services
  • Marketing
  • Customer Relationship Management
  • Customer Sales
• Professional Development
  • Effective Complaint Handling
  • Negotiation Skills

Individuals completing all seven workshops will receive the Franklin University Sales & Service Professional Certificate. Save 15% by signing up for the complete series.

Register today or contact us at 614.947.6173 for more information.

The Management & Supervision Certificate provides managers with the knowledge and skills needed to get things done more efficiently through better management of your organization's human capital. Designed to meet real-life management and supervisory needs, the certificate is highly interactive and focuses on practical skills that encourage you to apply what you learn on the job.

Who Should Attend

These workshops are designed for individuals who desire or have been identified as having management potential and seek to improve their ability to lead others to drive organizational success. Participants typically include individuals being groomed for management or supervisory roles, new managers, and more experienced managers who desire to enhance their leadership skills.

Required Workshops

• Supervision & Management
  • The New Manager
  • Employee Motivation
  • Leading Effective Meetings
  • Delegation and Influence
  • Employee Recruitment and Retention
  • Performance Management
  • Coaching and Mentoring
  • Change Management
• Leadership
  • Leadership
• Professional Development
  • Group Dynamics

Individuals completing all 10 workshops will receive the Franklin University Management & Supervision Certificate. Save 15% by signing up for the complete series.

Register today or contact us at 614.947.6173 for more information.

An organization's goals and strategy are only as viable as their ability to deliver high-quality results. As organizations strive to differentiate themselves from competitors, they are recognizing an increasing need to enhance employee skills in the area of quality management. The Center for Professional Training & Development provides participants an opportunity to learn valuable competencies that will help them serve as quality improvement leaders in their organizations.

Who Should Attend

These workshops are designed for individual employees, work team members, managers, supervisors, technicians, engineers, and quality specialists who want the knowledge, skills, and tools to find the root causes of common quality problems, and work collaboratively with others to implement practical solutions.

Required Workshops

• Supervision & Management
  • Managing Organizational Improvement
  • Strategic Management & Measurement
• Professional Development
  • Quality Management
  • Group Dynamics
  • Creative Problem Solving
• Organization Improvement
  • Benchmarking

Individuals completing all six workshops will receive the Franklin University Quality Management Certificate.
Save 15% by signing up for the complete series.

Register today or contact us at 614.947.6173 for more information.

The reality of today's workplace is one of constant change, kept in motion by the need to interact and work well with others while attaining results. Proactive employees and professionals recognize the importance of increasing their effectiveness by building job skills and enhancing their ability to create positive, productive relationships with co-workers, management, and customers. The Workplace Excellence Certificate is designed for professionals who desire to develop their leadership skills and take on increased or new responsibilities.

Who Should Attend

These workshops are designed for all employees and working professionals who seek to broaden their ability to influence others, improve personal productivity, and communication skills, and position themselves for greater responsibility and advancement.

Required Workshops

• Professional Development
  • Interpersonal Skills
  • Time Management
  • Managing Conflict
  • Personal Productivity
  • Teamwork
  • Stress Management
• Supervision & Management
  • Leading Effective Meetings

• Individuals completing all seven workshops will receive the Franklin University Workplace Excellence Certificate.
  Save 15% by signing up for the complete series.

  Register today or contact us at 614.947.6173 for more information.

   

The ability to manage and lead projects effectively is a critical skill for any professional in today's competitive workplace. Improving your ability to lead projects will increase your organizational and individual performance and help distinguish you from your contemporaries. The Project Leadership Certificate will provide the knowledge and skills you need to compete in today's fast-paced, highly technical workplace.

Who Should Attend

These workshops are designed for new and experienced project managers, program managers, project team members, and project team leaders who desire to understand how to initiate, plan, and manage successful projects.

Required Workshops

• Professional Development
  • Project Management
  • Negotiation Skills
  • Facilitation Skills
  • Creative Problem Solving
  • Managing Conflict
• Supervision & Management
  • Leading Effective Meetings

Individuals completing all six workshops will receive the Franklin University Project Leadership Certificate.
Save 15% by signing up for the complete series.

Register today or contact us at 614.947.6173 for more information.

In general industry, Occupational Safety and Health Administration (OSHA) regulations affect your job and the safety of your colleagues every day. An understanding of OSHA regulations and frequently cited violations can help your company avoid citations and increase compliance with OSHA general industry regulations.

Who Should Attend

These workshops are designed for managers, supervisors, and team leaders who are responsible for the safety and health of an organization or department, and individuals who want to develop effective management practices that help reduce the occurrence of accidents, injuries, and the spread of illness.

Required Workshops

All workshops are one-day programs that meet from 8:30 am-4 pm, unless otherwise noted. One hour is provided for lunch on your own.

OSHA 10-Hour General Industry Outreach Training Program (2 days)

This course is ideal for supervisors with safety and health responsibilities, and for employee safety and health awareness. You will be introduced to OSHA policies, procedures, and standards, as well as general industry safety and health principles. Special emphasis will be placed on general hazard recognition, control, and prevention. Upon successful completion of the course, participants will receive an OSHA general industry safety and health 10-hour course completion card.

Instructor: Tim Roberts
Credit Awarded: 1 CEU
Jan. 19 and 26
Cost: $249
Register today or contact us at 614.947.6173 for more information.

OSHA 30-Hour General Industry Outreach Training Program (4 days)
This course is a comprehensive safety program designed for anyone involved in general industry and is specifically devised for safety directors, foremen, and field supervisors. All participants will receive an OSHA general industry safety and health 30-hour course completion card.

Instructor: Tim Roberts
Credit Awarded: 3 CEUs
Jan. 7, 14, 21, and 28
Cost: $575
Register today or contact us at 614.947.6173 for more information.

Occupational Safety and Health Standards for the General Industry (OSHA 511) (3 days)
This course covers OSHA policies, procedures, and standards, as well as general industry safety and health principles. Topics include scope and application of the OSHA general industry standards. Special emphasis is placed on using OSHA standards as a guide to the most hazardous areas on the job.

Instructor: Tim Roberts
Credit Awarded: 2.6 OSHA CEUs; 4.34 ABIH (Safety) CM Points
Feb. 16-19
Cost: $800
Register today or contact us at 614.947.6173 for more information.

Recording and Reporting Occupational Injuries and Illnesses
This 4-hour awareness course will provide employers the knowledge needed to identify and fulfill responsibilities for posting and maintaining records of illnesses and injuries and reporting specific cases to OSHA. This is an ideal course for those who have responsibilities for OSHA recordkeeping.

Instructor: Mary Logan-So
Credit Awarded: 0.35 CEUs
Feb. 24 or June 16
Cost: $125
Register today or contact us at 614.947.6173 for more information.

Fall Hazard Awareness for General Industry
This 4-hour course offers an awareness of the issues involved with fall protection. A focus on the theory of fall protection and the need to protect workers at height highlights this informative seminar. Participants are introduced to the legislation governing fall protection as well as the components of a fall protection system including body holding devices, anchorages, connectors, and rescue.

Instructor: Jeff Whitaker
Credit Awarded: 0.35 CEUs
Mar. 1 or Dec. 1
Cost: $125
Register today or contact us at 614.947.6173 for more information.

Machinery and Machine Guarding Standards
This 4-hour course provides an overview of various types of machinery and related safety standards as well as guidance in recognizing hazards such as those created by points of operation, ingoing nip points, rotating parts, flying chips or sparks, and options to achieve abatement.

Instructor: James Washam
Credit Awarded: 0.35 CEUs
April 9 or June 11
Cost: $125
Register today or contact us at 614.947.6173 for more information.

Trainer Course for General Industry Standards (OSHA 501)
This course is designed for personnel interested in teaching the 10- and 30-hour general industry safety and health outreach program to their employees and other interested groups. Special emphasis is placed on those topics that are required in the 10- and 30-hour programs as well as those that are most hazardous, using OSHA standards as a guide. Participants are briefed on effective instructional approaches and the effective use of visual aids and handouts. This authorizes you to become a trainer in the OSHA Outreach Training Program and to conduct both 10- and 30-hour general industry safety and health courses and to issue student cards to participants after verifying course completion.

Prerequisite: OSHA 511 and five years of general industry safety experience. A college degree in occupational safety and health, a Certified Safety Profession (CSP) or a Certified Industrial Hygienist (CIH) designation in the applicable training area may be substituted for two years of safety work experience.

NOTE: Those enrolled in the OSHA 501 course who wish to participate as authorized trainers in the OSHA Outreach Training Program must prepare a presentation on an assigned OSHA General Industry Outreach topic individually or as part of a group and successfully pass a written exam at the end of the course.

Instructor: Tim Roberts
Credit Awarded: 2.6 OSHA CEUs; 4.34 ABIH (Safety) CM Points
April 13-16
Cost: $800
Register today or contact us at 614.947.6173 for more information.

Confined Space Entry Awareness
This 7-hour workshop will address proper procedures for entering and working in a Confined Space as set forth in OSHA General Industry Regulation, 29 CFR 1910.146. Participants will learn to identify, classify, and control confined space and permit required confined spaces; proper use and maintenance of body harnesses, tripods, retrieval devices and other personal protective equipment; correct methods for air monitoring and ventilation; and the responsibilities of authorized entrants, attendants & supervisors.

Instructor: Billy Ring
Credit Awarded: 0.7 CEUs
April 19 or Dec. 8
Cost: $195
Register today or contact us at 614.947.6173 for more information.

Lockout/Tagout: Controlling Hazardous Energy to Prevent Workplace Injury
This 4-hour workshop will provide participants with an awareness of the legal requirements for lockout, the devices to use, the steps to take, and the type of equipment typically involved. Topics covered will include an overview of lockout requirements; energy sources requiring lock-out; lockout planning & preparation; when alternate or other control methods are needed to control hazardous energy; procedures to lock out machinery or equipment; and how to determine if your company is in compliance.

Instructor: James Washam
Credit Awarded: 0.35 CEUs
May 7 or July 16
Cost: $125
Register today or contact us at 614.947.6173 for more information.

Update for General Industry Outreach Trainers (OSHA 503) (3 days)
This course is designed for personnel who have completed the OSHA 501 instructor course in Occupational Safety and Health Standards for the General Industry and who are authorized trainers in the OSHA Outreach Training Program. It provides an update on such topics as OSHA general industry standards, policies, and regulations.

Instructor: Tim Roberts
Credit Awarded: 1.8 OSHA CEUs; 3.01 ABIH (Safety) CM Points
Oct. 19-22
Cost: $600
Register today or contact us at 614.947.6173 for more information.

National Safety Council – Workplace Supervisor Training (2 days)
The Supervisor’s Development Program provides practical education to supervisors, managers, human resources personnel, or other key staff so they can incorporate safety knowledge and skills into daily management practices. This workshop will help key personnel reduce incidents and spread critical knowledge about safety.

Instructor: Tim Roberts
Credit Awarded: 1.3 CEUs
Aug. 10 -11 or Nov. 2-3
Cost: $475
Register today or contact us at 614.947.6173 for more information.

Franklin University is an approved host OSHA training site through the University of Cincinnati and the Great Lakes Regional OTI Education Center.

These workshops will help professionals in the fields of logistics, healthcare, manufacturing, information technology, government, and financial services obtain the knowledge and skills they need to gain an edge over competitors, dramatically improve productivity, and enhance organizational effectiveness.

Who Should Attend

Six Sigma Green Belt & Black Belt
Quality professionals, managers, Six Sigma professionals, process improvement leaders, project managers, quality engineers, and supervisors should attend this workshop.

LEAN Gold Practitioner
Managers in manufacturing, engineering, and operations, or quality professionals who are challenged to improve their business unit quality and performance should attend this workshop.

Available Workshops

Six Sigma - Green Belt Certification (3 days)
The 3-day Applied Six Sigma Training for Green Belt workshop will provide the skills and knowledge you need to participate as a Six Sigma Green Belt on a process improvement project team and lead a Green Belt-level process improvement project utilizing the DMAIC roadmap, teaching the concepts and tools needed to participate and lead successful Green Belt projects. You will also receive an introduction to the Applied Six Sigma Business Management methodology and the role of a Green Belt project team members and Green Belt level project leader.

Instructor: Esau Borja & Paul Gormas
Credit Awarded: 2.1 CEUs
Jan. 25-27
May 17-19
Aug. 16-18
Nov. 15-17
Cost: $2,200
Register today or contact us at 614.947.6173 for more information.

Six Sigma - Black Belt Certification (5 days)
The 5-day Applied Six Sigma Training for Black Belt will teach you what you need to know to lead a Six Sigma Black Belt process improvement project team and Six Sigma Champion Team in identifying opportunities for improvement within your organization. You will learn the Six Sigma Business Management methodology, the role of a Black Belt project leader, how to work within your organizationally structure to help guide Six Sigma Champions in improvement opportunity identification and project selection, basic LEAN (Learn, Examine, Amend, Note) principles, team dynamics and situational leadership skills, advanced return on investment analysis methods, and advanced statistical analysis tools.

Instructor: Esau Borja & Paul Gormas
Credit Awarded: 3.5 CEUs
Jan. 25-29
May 17-21
Aug. 16-20
Nov. 15-19
Cost: $3,600
Register today or contact us at 614.947.6173 for more information.

LEAN Gold Practitioner Certification (3 days)
LEAN (Learn, Examine, Amend, Note) is a systematic, continuous improvement approach that drives value to the customer through flow improvement and by eliminating unnecessary or "non-value added" processes. The LEAN training and certification course focuses on process improvement and elimination of waste as the key attributes in streamlining operations and improving cash flow. LEAN training and certification will help your organization increase profits, reduce cycle time, increase capacity, and increase productivity while improving quality.

Instructor: Esau Borja & Paul Gormas
Credit Awarded: 2.1 CEUs
Feb 17-19
April 21-23
Sept. 15-17
Cost: $1,500
Register today or contact us at 614.947.6173 for more information.

Upon registration for the Applied Six Sigma Green Belt or Black Belt courses, each participant will receive a required pre-work packet. Completion of the pre-work will provide the skills to be able to begin the class with the necessary selected project to be utilized during the class time and for certification purposes.

Offered jointly with the Society for Human Resource Management (SHRM), this 8-week online course prepares you to take the Human Resources Certification Institute (HRCI) Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification exam.

You’ll cover a wide variety of topics, including:

• Strategic Management
  
• Workforce Planning and Employment
  
• Human Resources Development
  
• Compensation and Benefits
  
• Employee and Labor Relations
  
• Occupational Health, Safety, and Security

Individuals completing the 8-week online PHR/SPHR preparation course will gain the knowledge and skills needed for both the PHR and SPHR exams. These exams assess generalist knowledge of the HR field, including strategic management, workforce planning and employment, HR development, total rewards, employee and labor relations, and risk management.

Who Should Attend

The PHR exam focuses on the technical and operational aspects of human resources practices as well as U.S. laws and regulations. An ideal PHR candidate:

• Focuses on program implementation rather than creation
  
• Has a tactical/logistical orientation
  
• Has 2-4 years of exempt-level (professional) generalist experience

The SPHR exam focuses on the strategic and policy-making aspects of HR management in the United States. An ideal SPHR candidate:

• Designs and plans rather than implements
  
• Has extensive knowledge of all aspects of HR and ultimate responsibility in the HR department
  
• Has 4-8 years of progressive exempt-level (professional) experience
  

Eight-week Online Course Choices

• March 8 - May 1
  
• Oct. 11 - Dec. 11

Register today or contact us at 614.947.6173 for more information.