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ITIL V3 (IT Infrastructure Library)
ITIL is the abbreviation for the guideline IT Infrastructure Library and serves as the worldwide de facto standard for service management. ITIL contains broad and publicly available professional documentation on how to plan, deliver, and support IT service features.
Who Should Attend
IT managers and team members seeking knowledge and understanding of the ITIL V3 service.
Contact us at 614.947.6173 for more information.
Lifecycle Track
The Lifecycle series of courses focus on how the discipline of the Lifecycle phase is managed. The Lifecycle modules tend to focus within the particular phase rather than across the lifecycle as a whole. All courses look at Service Management as a discipline, the processes associated, the roles required and the technology implications for the lifecycle phase. Each course leads to an ITIL v3 Lifecycle examination which can be taken stand-alone or combined with other examination towards the ITIL v3 Expert qualification. Lifecycle exams towards this qualification may be taken in any order and may be mixed with capability exams.
Who Should Attend
Process owners, Lifecycle stage managers, ITSM implementation teams, consultants, stakeholders and anyone else involved in an ITSM project.
Capability Track
The Capability courses examine how the disciplines of Service Management are performed. The Capability modules focus mainly within a particular phase of the lifecycle but also combine this with processes which are aligned together to provide a capability across more than one phase. The main purpose is to understand management of an area of capability rather than just a single lifecycle phase. All courses look at Service Management as a discipline, the processes associated, the roles required and the technology implications for the Capability.
Who Should Attend
Process managers, line managers and those who will execute the daily activities of one or more process.
The Lifecycle and Capability Track both lead to an ITIL v3 Lifecycle examination which can be taken stand-alone or combined with other examination towards the ITIL v3 Expert qualification. Again like with the Lifecycle exams Capability exams may be taken in any order and may be mixed with Lifecycle exams to the required value in order to achieve ITILv3 Expert once the Managing Across The Lifecycle has been passed.
ITIL provides a structure of processes and procedures for IT Service Management. The ITIL V3 Foundations course is a 3-day overview of the five stages of the ITIL V3 Service Lifecycle and the practice of IT Service Management in preparation for the ITIL Foundations Service Exam.
Credit Awarded: 2.1 CEUs
Participants in this course the practical aspects of the ITIL V3 Service Lifecycle and processes associated with Service Operation. The course focuses on the Service Operation process activities, supporting methods, and approaches to executing these processes in a practical, hands-on learning environment.
Credit Awarded: 2.6 CEUs
In this course, participants will gain an understanding of the practical aspects of the ITIL V3 Service Lifecycle and processes associated with planning, protection, and optimization necessary to ensure IT departments can effectively manage customer demand, availability, and capacity while mitigating risk.
Credit Awarded: 2.6 CEUs
In this course, participants will gain competency in the principle, processes, activities, and functions of Continual Service Improvement as part of the ITIL Service Lifecycle. You will gain an understanding of the technology and implementation considerations for Service Improvement as well as the operational challenges, risks, and critical success factors.
Credit Awarded: 2.6 CEUs
This intensive course provides participants with an extensive examination of the practical aspects of the ITIL V3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. This course provides participants with the skills they need to successfully complete the APMG/EXIN Intermediate level Certificate in Operational Support and Analysis.
Credit Awarded: 2.6 CEUs
The main focus of this course is on the Service Transition process activities, supporting methods and approaches for executing these processes in an interactive learning environment. The course provides 3 credit hours toward MALC and Expert certification.
Credit Awarded: 2.6 CEUs
This intensive course immerses participants in the real-world aspects of the ITIL V3 Service Lifecycle and processes associate with the Release, Control, and Validation of IT services and service delivery.
Credit Awarded: 2.6 CEUs
Those who attend this course will become familiar with the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle. Participants learn management and control of the activities and techniques with the Service Strategy phase. The course uses an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions you to successfully complete the associated exam.
Credit Awarded: 2.6 CEUs
In this course, participants examine the elements of the ITIL V3 Service Lifecycle and processes related to the Service Offerings and Agreements of services and service delivery. You will focus on the operational level process activities, supporting methods, and approaches to executing these processes in a practical hands-on learning environment.
Credit Awarded: 2.6 CEUs
ITIL Service Design best practices enable IT departments to design services and govern practices, policies, and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction, and cost-effective service provision. You will learn how to play, implement, and optimize the Service Design processes and gain the skills required to take the ITIL Intermediate Qualification: Service Design Certification Exam.
Credit Awarded: 2.6 CEUs
This course provides participants with an in-depth understanding of the ITIL V3 Service Lifecycle and how its implementation will enhance provision of IT services.
Credit Awarded: 2.6 CEUs
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