Management & Supervision Workshops

Managers are frequently confronted with challenges that require them to be change agents or internal consultants for change efforts. This workshop will help you learn the conditions required for effective change and how to overcome resistance to implementing and supporting change initiatives.
By attending this workshop you will be able to:

• Understand how change takes place within an organization
• Appreciate the steps for implementing effective change
• Create a vision for your organization
• Identify potential issues and challenges to the change initiative
• Develop alternative solutions to ensure long term progress
• Obtain necessary buy-in and support
• Lead the change process
• Develop an action plan for initiating a change effort in your organization

Organizational change is not a single point in time but an unending journey. Effective managers understand how to assess the need for change, involve others in the change process, and lead others through the inevitable challenges that occur.   

In this workshop you will learn:

• Why people resist change
• How leaders communicate and implement change
• How to communicate the need for change
• Common mistakes when implementing a change initiative
• Methods for enhancing key stakeholder involvement
• How to monitor and encourage continuing progress

Effective leaders do not simply sit back and hope their employees develop the skills and knowledge they need to succeed.  Rather, they serve as active coaches and mentors to encourage employee growth and development.  In this workshop, the skills you need to serve as an effective coach and mentor to others are identified.

In this workshop you will learn:

• How coaching is different from mentoring
• The characteristics of an effective coach
• Different methods for coaching employees or peers
• How to design and implement a coaching process
• The characteristics of an effective mentor
• Types of mentoring
• When and how to implement a mentoring process in your organization
• Characteristics of the best coaching and mentoring programs

How do you influence people who may or may not work for you to get the results you need? Whether you’re dealing with colleagues, employees, or senior management, the ability to win respect, influence people, and cultivate cooperation is absolutely essential to your professional success.

The cost of absenteeism is estimated to be as high as 30% of an employee's total salary (employee’s salary/wage, benefits, supervisor’s time spent dealing with worker/replacement, and opportunity losses, missed sales, service, revenue). This workshop will enhance your ability to motivate employees and avoid excessive absenteeism among your direct reports.

By attending this workshop you will be able to:

• Understand the major reasons for absenteeism
• Understand the costs of absenteeism on the workplace
• Identify whether your work unit or organization has an absenteeism problem
• Describe how to measure absenteeism and turnover
• Plan and implement an effective attendance management program
• Develop a plan for reducing or avoiding absenteeism in your workplace

Skilled managers make the time and effort to understand what inspires their employees and use both intrinsic and extrinsic rewards to maximize that drive. This workshop will introduce you to models for motivation, as well as how to diagnose and resolve motivational issues.

By attending this workshop you will be able to:

• Understand the role of employee motivation within the organization
• Understand needs and process theories of motivation
• Master how motivation is generated and maintained for yourself and others
• Develop a practical plan for motivating your employees

The best managers find good people to work with, evaluate their performance and provide frequent feedback.  This workshop will help you understand how to select the best employees, appraise their performance, provide timely and appropriate feedback, and coach followers to continually improve.

By attending this workshop you will:

• Understand how performance appraisals add value to the organization
• Understand the performance appraisal process
• Review the benefits of an effective performance appraisal to employees and the work unit
• Understand the manager’s and employee's role in performance management
• Learn techniques and skills needed to conduct an effective performance management utilizing good communication and ensuring employee respect
• Understand the challenges and barriers that can lead to poor performance appraisal results
• Learn how to write an effective performance appraisal
• Develop an action plan for planning and implementing an effective performance appraisal  process on the job

One of the more difficult transitions for any employee is that from an individual contributor to one of managing the work of others. Without effective preparation, a fully capable management prospect can struggle in this important role. This workshop is designed to help prospective and new managers to transition smoothly and successfully into their first role as a manager or supervisor. 

In this workshop you will learn about:

• The relationship between effective management and organizational success
• The evolution of management thought and practice
• The roles and functions of effective management
• The role management plays in driving individual and organizational change
• The competencies and skills required of a new manager
• How to develop an action plan for enhancing your success as a new manager on the job

When under pressure, it is easy to make quick decisions that are not aligned with and/or that directly contradict longer term goals and strategies.  This workshop will help you learn how to assess your strategic plan, make decisions that are tactically and strategically aligned with that plan and discover how to effectively use a step-by-step process to achieve greater results. 

By attending this workshop you will be able to:

• Identify the main obstacles to effective decision making
• Understand the nature of the decision making process
• Understand a range of decision making techniques
• Use these techniques to build an effective decision making process
• Explain the benefits of having an effective decision making process

Learn to develop a strategic plan that directly supports your company’s goals. This workshop is designed to combine proven-by-practice strategic management methods with new insights and ideas. You will gain valuable skills and insights to effectively address your strategic concerns in light of the evolving economic and business challenges. Participants in this workshop will gain a wider perspective of management practice through interactive breakout sessions, practice exercises, and case applications.

By attending this workshop you will be able to:

• Understand the importance of strategy to the organization
• Identify the characteristics of effective strategy managers
• Understand the 10 main strategy schools
• Implement a 5-step strategy model
• Outline the vision and mission of your organization
• Identify strategic and financial objectives
• Understand how to implement, execute and evaluate an organizational strategy

It is one thing to have a strategic plan, it is another to know whether you are actually making progress in pursuit of that plan.  These days, strategies are revisited and rethought whenever the market takes another dip – and there’s no time or money for strategies that never get off the ground. This workshop will help you understand not only the value of an effective strategy, but also how to measure whether you are making progress towards that strategy.

By attending this workshop you will be able to:

• Understand the importance of measurement and management when implementing strategy
• Identify the key components of a system for measuring and managing strategy in the organization
• Describe the factors that might cause strategic measurement and management systems to fail
• Use the material presented to develop a system for measuring and managing strategy implementation within your organization
• Identify the role of the strategic measurement and management systems and their interdependencies within your organization

An organization is a collection of interdependent individuals working toward common goals and whose relationships are influenced by both internal and external factors.  It is important for supervisors and managers to understand the factors that influence work inside an organization, the nature of the business itself and its place in the product life-cycle, and the forces that influence its competitive advantage or challenges with other organizations.

In this workshop you will:

• Understand the organization in terms of internal and external environments
• Appreciate the competitive environment and how the product life cycle shapes the direction taken by the organization
• Understand the concept of competitive advantage and how it influences the success of all organizations
• Understand the five forces model of competition
• Understand the relationship between strategy and the organization
• Identify the best strategy for your organization