Help Desk

While pursuing an education at Franklin University, you'll enjoy the most recent technology available. To help you maximize the benefit of this technology, Help Desk staff members are available by phone or email to assist you with the following:

Logging into a class
Logging into email
Retrieving username and password (Student ID or SSN required)
Logging into Computer Science servers
Assisting with basic software applications used at the University
Helping with basic computer literacy

The Franklin University Technology Help Desk requires identification when a student calls or emails, including:

First and last name
Description of problem(s)
Course problems: course name and section number
Application errors (in the Web browser, or in the operating system): exact error message, the task being performed when the error occurred, the number of times the problem has occurred, and whether the computer has been rebooted

This information will provide the technician an effective starting point to the troubleshooting process.

System Maintenance

For information about scheduled system downtime, please see our Regularly Scheduled System Maintenance policy.

Standard Lab Software

The following software is standard on every Franklin University PC:

Adobe Acrobat Reader 8
Computer Science applications such as: Knoppix VM 5.1.1, Aptana IDE, BlueJ, Eclipse, Nvu
Faronics Deep Freeze 6
McAfee VirusScan Enterprise 8.5
Microsoft FrontPage 2003
Microsoft Internet Explorer 7
Microsoft Office 2007 to include: Word, Excel, PowerPoint, Access
Microsoft Visio 2007, Project 2007, and Publisher 2007
Microsoft Visual Studio .NET Professional v.7
Microsoft Windows XP Professional OS
Mozilla Firefox 2.x
Nvu
Oracle SQL *Plus 9
Photoshop Elements 6
PuTTy
QuickTime Player 7
RealPlayer 10.5
WinSCP (Secure FTP)
WinZip 11.1

Hours of Operation

Monday – Thursday	8 a.m. – 10 p.m. EST
Friday	8 a.m. – 5:30 p.m. EST
Saturday	9 a.m. – 5 p.m. EST
Sunday	1:30 – 10 p.m. EST

Contact Information

614.947.6222
toll free 1.866.HELP.006 (1.866.435.7006)
helpdesk@franklin.edu

Student Account Policy

View the Student Account Policy

Tutorials

These videos offer step-by-step instructions for using the office applications in an easy to understand visual and auditory presentation.

Microsoft Office Tutorials

Frequently Asked Questions & Reference Pages

Stuck? Use these FAQ reference guides to help advance your knowledge and make your computing experience as pleasant and productive as possible.