Student Services Associates
Working for students is one of the core components of Franklin’s operating philosophy. Our student-centered approach has received national recognition – and is one of the most important ways Franklin works to help students achieve success.
Your Student Services Associate (SSA) serves as your personal contact and advisor from application right through graduation. Your SSA provides services that include:
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Setting your educational and career goals
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Reviewing your academic progress regularly
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Setting a degree plan - what courses you'll take and when
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Assisting you with scheduling classes
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Connecting you with other University departments and services
Student Services Mission
Our SSAs are dedicated to providing the academic and advising services needed to help students achieve educational, professional and personal goals by building personalized relationships with each student. SSAs are empowered to take initiative and responsibility to solve problems and eliminate barriers to student success.
Student/Student Services Associate (SSA) Responsibilities (.pdf)
Student Services Center Hours
| Office Hours |
Call
614.797.4700 or 1.877.341.6300 to schedule an appointment with your SSA |
|
| Monday | 8 a.m.- 8 p.m. | |
| Tuesday | 8 a.m.- 8 p.m. | |
| Wednesday | 8 a.m.- 8 p.m. | |
| Thursday | 8 a.m.- 8 p.m. | |
| Friday | 8 a.m.- 5 p.m. | |
| Saturday | 9 a.m.- 1 p.m. | |
Student Services Associate Walk-in Hours
| Walk-in Hours |
Walk-in service is typically for current students who have a quick question or concern that should take 15 minutes or less to resolve. Students are seen on a first-come / first-serve basis. Wait times and SSA availability vary; however, any available SSA will be able to assist you. |
|
| Monday | 11 a.m. - 2 p.m. and 4 p.m. - 6 p.m. |
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| Tuesday | ||
| Wednesday | ||
| Thursday | ||
| Friday | 11 a.m.- 2 p.m. | |
| Saturday | 9 a.m.- 1 p.m. | |
Contact Your SSA
To see a listing of all SSAs with links to their email address, select contact your SSA.