Desktop Technician

Franklin University is seeking a highly motivated, full-time Desktop Technician to provide technology support for faculty, staff, and lab computer systems. Hours of the position will be Monday - Thursday 10:30 am to 7 pm and Friday 9 am to 5:30 pm

Responsibilities include:

• Timely installation and repair of computer system hardware, operating systems, software and peripherals
• Effective use of an established ticket system to efficiently manage assigned service requests
• Testing of new software and hardware for compatibility
• Timely escalation of high impact or VIP technology issues
• Maintaining and building positive customer relationships
• Providing a weekly status report to Supervisor
• Developing, documenting, and implementing technology processes and procedures
• Work closely across IT teams to ensure effective communication and project escalation

Qualifications:

• Minimum of 6 months technician experience
• CompTIA A+, CompTIA Network+ or Microsoft MCP certification preferred
• Strong attention to detail
• Ability to multi-task
• Positive attitude
• Willingness to embrace change
• Team Player
• Excellent documentation skills
• Strong troubleshooting and diagnostic skills
• Excellent interpersonal, verbal, written and listening skills
• Associate's degree preferred but not required
• Ability to lift up to 60 pounds (monitors, printers, scanners, etc.)

The candidate must possess a strong customer-centered philosophy and develop an understanding of, and agreement with, Franklin’s relationship management principles and University values. 

Franklin offers undergraduate tuition assistance, free parking, and a positive work environment.

Please forward a letter of application and resume by email (in MS Word format) to resume@franklin.edu titled “Desktop Technician.”

Equal Opportunity Employer