Franklin University has a full-time opening for an Undergraduate Academic Advisor. The Advisor will be responsible for proactively engaging students to ensure a high quality undergraduate student experience that sets students up for persistence and completion. Academic Advisors apply the core principles of the Student Engagement Lifecycle (SELC) and Academic Advising Model, best practices in the field, and emerging research and assessment to mentor undergraduate students in their academic planning and progress, career exploration and development, and personal growth and development. The Undergraduate Academic Advisor will be expected to work actively in a team environment with students to enhance the undergraduate culture of the University.
He/she will proactively engage in quality advisement of undergraduate students in one-on-one (phone, face to face, video conference, email, IM) and group settings. The Undergraduate Academic Advisor will interpret and apply university policies and procedures to assist students in navigating their academic programs and resolving problems. Other duties include coaching students in strategies to foster their personal and professional growth and development; identifying, planning and executing needed educational programs and resources for students; effectively and efficiently utilizing the University’s technology tools, including our CRM (Constituent Relationship Management System) and Student Information System, to assess individual student progress and ensuring a quality student experience. He/she will serve as an advocate for the students in the campus community and assist them in resolving problems and challenges. He/she will establish and maintain working relationships with faculty and develop a thorough understanding of all aspects and nuances of the academic programs and curricular options. Finally, the Advisor will engage in planning and executing continual personal and professional development as a Student Affairs professional; fully engage with the profession through participation in national and regional associations, being a good consumer of emerging research in the field, and making the link between theory and research to daily practice and will be responsible for special projects and other duties as assigned.
This position will require a flexible schedule to cover the priorities of the Division. Some evening and weekend events will be required and the Undergraduate Academic Advisor will regularly work one evening per week until 7 p.m. and another until 6pm. Occasional travel should be expected to provide backup coverage for other locations and/or to attend or conduct training sessions.
We seek someone with a Bachelor’s Degree plus 1-3 years of related experience. A Master’s Degree in Student Affairs, Higher Education or a closely related field with applicable experience in higher education settings is preferred. The successful candidate will exhibit a clear student-centered philosophy, be results-oriented and goal driven and have a collaborative team orientation. In addition, this individual should be a strong communicator (both orally and through written communication) who is able to prioritize and is comfortable delivering and receiving constructive/critical feedback. Prior experience advising undergraduate students and utilizing a Constituent Relationship Management System (CRM) tool is strongly preferred. Involvement with developing educational programs, messages, and resources to advance undergraduate culture is desired. Prior experience that demonstrates an understanding of retention and persistence metrics, student assessment, and their application to the decision making process would be a plus.
Candidate must possess a strong customer-centered philosophy and develop an understanding of, and agreement with, Franklin’s relationship management principles and University values.
Founded in 1902 and based in Columbus, Ohio, Franklin University is busy executing a strategic plan to expand educational opportunity to ever greater numbers of students across the country and around the world. Franklin currently offers 36 undergraduate majors and nine graduate programs and teaches classes at five locations in Ohio and a location in Indianapolis, as well as online. In addition, Franklin’s MBA Program is offered internationally through agreements with institutions in Europe, the Middle East, and Asia.
Franklin offers a competitive benefits package, incentive program, free parking, free undergraduate tuition for employees and immediate family members, and graduate tuition assistance for full-time employees.
Qualified candidates may email a cover letter with salary requirements and resume as a MS Word attachment titled “Undergraduate Academic Advisor” to firstname.lastname@example.org.