Call Center Representative

Franklin University has an open position for a full-time Call Center Representative.  Primary duties include answering phones at a high volume call center, providing knowledgeable information to callers, and entering applicable data into our customer relationship management software.  The Call Center is open from 7:30 am to 7:00 pm Monday through Thursday, 7:30am to 5:00pm Friday, and select Saturdays, 9:00 to 1:00pm.  The Call Center Representative will be expected to work at least one late shift (10:30am to 7:00pm) per week.

  
The ideal candidate will have excellent communications skills, be computer literate, and be able to handle multiple tasks in a fast-paced environment. Typing speed of at least 35 wpm and at least 1 year of college is preferred.


The ideal candidate must possess strong student-centered principles, which align with Franklin University values.


Founded in 1902 and based in Columbus, Ohio, Franklin University is busy executing a strategic plan to expand educational opportunity to ever greater numbers of students across the country and around the world. Franklin currently offers 36 undergraduate majors, 9 graduate programs and teaches classes at 5 locations in Ohio, a location in Indianapolis, as well as offering many courses online. In addition, Franklin’s MBA Program is offered internationally through agreements with institutions in Europe, the Middle East, and Asia.


Franklin offers a competitive benefits package, incentive program, free parking, free undergraduate tuition for employees, and immediate family members and graduate tuition assistance for full-time employees.


To apply, send a cover letter and resume with salary requirements as attachment in MS Word format titled “Call Center Representative” to resume@franklin.edu.


Equal Opportunity Employer

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