Information Technology Services Work Study Assistant – Desktop Services

The Information Technology Services Work Study Assistant supports the Department by assisting students, staff, and faculty by phone, email, and in person with their technology questions and problems, hardware and software support, and installation and configuration of equipment.  

Duties include, but are not limited to: assisting with forgotten usernames and /or passwords; access to courses, University systems, and Computer Services servers; email, hardware and software support; timely escalation of high impact issues; on-site and remote support for hardware and software, including application installation and updates; and physical installation and configuration of equipment.

Hours are flexible and will vary depending on the candidate’s availability and the workload of the department. The ideal candidate will be able to work 20-25 hours a week, Monday-Friday, between the hours of 8-6.

Candidate must: have excellent customer service skills; be organized with strong attention to detail; able to multi-task in a fast-paced environment; have a positive attitude and be willing to embrace change; be able to work independently, as well as within a team; be process oriented with strong troubleshooting and diagnostic skills; excellent interpersonal and listening skills;  excellent oral and written communication skills; able to work with a diverse population and exhibit a high degree of confidentiality; be proficient with MS Office products; and able to lift up to 60 pounds (desktops, monitors, printers, scanners, ect.).

Previous Help Desk or Call Center experience is preferred.  Also helpful is familiarity supporting browsers, anti-virus, firewalls, anti-spyware, basic wireless troubleshooting, Windows operating systems and PC hardware.

ALL CANDIDATES MUST BE CURRENT FRANKLIN STUDENTS AND HAVE FEDERAL WORK STUDY ELIGIBILITY.

Please complete the online Work-Study application and attach resume, or send as an attachment to workstudy@franklin.edu

Equal Opportunity Employer

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