Part-Time Welcome Center Associate

Franklin University has a part-time, 20 hour per week position available as a Welcome Center Associate.  Hours for this position are Monday through Friday with flexibility to work either from 10:00 a.m.-2:00 p.m. or 12:00 p.m.-4:00 p.m. depending on the needs of the department and will also include occasional weekend hours on select Saturdays.  Flexibility in available hours is also needed to cover vacation for other staff members and during peak registration periods.

This role will provide the highest level of customer service to Franklin students in a face-to-face atmosphere.  The Welcome Center Associate has a direct impact on the student experience, and acts as an ambassador for the University to potential and current students.  The Welcome Center Associate reflects Franklin’s student-centered philosophy by treating each individual as a VIP, greeting and interacting with visitors, and ensuring questions are fully answered and clearly communicated.  This individual is the face of Franklin, working amicably with a diverse student body and handling multiple tasks in a poised, positive, and personable demeanor.  

We seek someone who is people-oriented with excellent communication and interpersonal skills who is able to work independently in an extremely fast-paced environment on multiple tasks simultaneously.  In addition, the part-time Welcome Center Associate must be highly proficient in current technologies including, but not limited to, Microsoft applications, have prior experience entering data and documenting communications, and have the aptitude to learn additional programs.  The selected individual must also be able to deal with confidential student information in an appropriate manner.  A minimum of one year of college is preferred.

Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 45,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.

Franklin offers a competitive benefits package, incentive program, free parking, free undergraduate tuition for employees and immediate family members, and graduate tuition assistance for full-time employees and immediate family members.

To apply, please visit http://tinyurl.com/franklin-urbana-employment to complete the employment application for the Part-Time Welcome Center Associate position and attach your resume.  

Franklin University is committed to creating a respectful and inclusive educational and workplace environment.  Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.

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