SLC Specialist

Franklin University’s Learning Commons is looking for a dynamic, self-motivated individual for the full-time position of Testing Specialist at our Downtown campus.

The Testing Specialist will collaborate and work closely with the existing Testing Coordinator and Assistant Director to manage all administrative aspects of testing within the department. Additionally, this position will focus on the growth and administration of proficiency and out of class examinations.

Duties and Responsibilities:
• Assist, manage, and administer aspects of the online TestCraft platform for the University
• Respond to faculty/administrative staff questions regarding proper setup of examinations within online testing system
• Provide direct support and co-facilitate the out of class testing process. Duties include:
o Returning examinations appropriately to faculty members
o Supporting distance proctors – examination follow-up, sending envelopes
• Support and collaborate with the Director, Assistant Directors and Testing Coordinator regularly on projects and initiatives as needed
• Supporting other duties as assigned as they relate to the core functions of the department including testing, tutoring and workshops

Additional responsibilities include: administering student tests, answering the telephone and responding to emails regarding the Learning Commons, as well as interacting with students, faculty, and staff.

As a critical member of the department, the Testing Specialist will be required to develop a clear and demonstrated understanding of the functional areas within the department and Franklin University and be able to make decisions in the absence of the coordinators in those areas.

We seek someone with a sincere interest in working within and learning about higher education.  The successful candidate must be able to work both as part of a team as well as independently, possess excellent communication skills and be able to manage time effectively. In addition, the ideal candidate should have a commitment to providing excellent customer service to our internal and external customers. He/she must be proficient with the Internet, Microsoft Office applications and have the ability to learn additional software applications. This position requires working at least two nights per week until 8:00 p.m. and being part of a Saturday rotation. The Testing Office is closed on Mondays to the public (but is open for administrative duties) and closes at 4:00 p.m. on Fridays. There is an element of flexibility in scheduling work hours based on the needs of the department as well as the candidate’s availability.  A bachelor's degree is required.

Franklin offers a competitive benefits package, incentive program, free parking, free undergraduate tuition for employees and immediate family members, and graduate tuition assistance for full-time employees and immediate family members.

To apply, please visit https://forms.franklin.edu/employment to complete the application and attach a copy of your resume.

Equal Opportunity Employer
Franklin University is committed to creating a respectful and inclusive educational and workplace environment.  Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.

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