Franklin University Alerts

Frequently Asked Questions

Q: What is Franklin University Alerts?
A: Franklin University Alerts is a text messaging and email notification system that will notify registered users when there is a major emergency, crisis situation or disaster, or a weather emergency closing or delay for the Franklin University locations.

Q: How do I sign up for Franklin University Alerts?
A: If you are a student, or employee of Franklin University, please visit the Registration Page.

Q: I just signed up for Franklin University Alerts. What now?
A: When you create a user account with Franklin University Alerts you will be redirected to a Web page where you will need to validate your mobile phone or email address.You will receive a 4-digit validation code that will need to be entered and submitted to successfully complete the registration process. Once registered, Franklin will text or email you important alerts and information.

Q: I have not received any messages on my Mobile Phone?
A: If you have signed up for Franklin University Alerts but are not receiving messages, your account might not yet be validated. To validate your account, simply login to your Franklin University Alerts Account, click on the Services tab, and follow ALL the onscreen instructions to finish validating your mobile phone or email address. 

Q: I'm having trouble registering with Franklin University Alerts.
A: All Franklin University Alerts subscribers must validate their accounts before receiving alerts.  Validation is a once-a-year process, and ensures you want to participate in the service. If you've subscribed, but do not receive validation instructions, simply login to your Franklin University Alerts Account, click on the Services tab, and follow ALL the onscreen instructions to finish validating your mobile phone or email address.  If there is a problem with the cellular provider at the time you try to register you may have to try the process again at a later time.

Q: A message was sent out but I didn't receive mine until a few hours later. ?
A: Once Franklin sends an alert through Franklin University Alerts, the message is sent to a large number of telephone and email service providers.  These providers control how quickly messages are delivered to phones and email mailboxes.  Delayed message delivery is almost always due to the telephone/email provider and how the message has been processed through their network. Emergency information and weather delays or cancellations are also posted on the Franklin University Web site at www.franklin.edu

Q: The messages that I am receiving are 'cut-off'.
A: Certain cellular providers limit the length of a text message.  Some carriers deliver over-length text messages as two or more.  Some simply discard the portion of the message that is too long.  In the event that you receive a Franklin University Alerts and it is 'cut off,' you can view the entire message by logging in to your account.  Every effort will be made by Franklin to make the messages as brief as possible to avoid this problem.

Q: Can I change my contact preferences?
A: Yes. You can change your account settings to add different email addresses or phone numbers.

Q: How do I stop receiving Franklin University Alerts?
A: Please log in to your account to opt-out.  You may opt-out of email alerts only, SMS alerts only, or the entire service.

Q: How do I control what shows up on my phone?
A: You are given an opportunity to choose the kinds of messages you wish to receive on your mobile phone through a checkbox listing of groups. You can adjust your preferences from your Group settings.

Q: Will I receive unsolicited messages (SPAM) on my mobile phone or email account?
A: No. Franklin University Alerts enforces a "Zero Spam" policy which clearly prohibits unsolicited messages.

Q: Does your service work on multiple cell phone networks?
A: Yes. Franklin University Alerts is a cross-carrier service. See a list of wireless carriers supported here.

Q: Do I need to install software on my phone?
A: No. Franklin University Alerts uses the industry standard SMS text messaging protocol to send messages to your phone. However, your mobile phone plan must include text messaging to use this service.

Q: Will this cost me anything?
A: Depending on your wireless carrier provider and the plan you have, they may charge you a nominal fee (perhaps ten cents per message) to receive SMS text messages. If you have an unlimited text messaging plan, there should be no additional charge. Check with your provider to be sure. Franklin University does not charge for this service.