Student Services Associates

Working for students is one of the core components of Franklin’s operating philosophy. Our student-centered approach has received national recognition – and is one of the most important ways Franklin works to help students achieve success.

Your Student Services Associate (SSA) serves as your personal contact and advisor from your first class right through graduation. Your SSA provides services that include:

Setting your educational and career goals
Reviewing your academic progress regularly
Setting a degree plan - what courses you'll take and when
Assisting you with scheduling classes
Connecting you with other University departments and services
Understanding your Academic Evaluation

Student Services Mission

Our SSAs are dedicated to providing the academic and advising services needed to help students achieve educational, professional and personal goals by building personalized relationships with each student. SSAs are empowered to take initiative and responsibility to solve problems and eliminate barriers to student success.

Student/Student Services Relationship Guide

Student Services Center Hours

Office Hours		Call 614.797.4700 or 1.877.341.6300 to schedule an appointment with your SSA
Monday	8 a.m.- 8 p.m.
Tuesday	8 a.m.- 8 p.m.
Wednesday	8 a.m.- 8 p.m.
Thursday	8 a.m.- 8 p.m.
Friday	8 a.m.- 5 p.m.
Saturday	9 a.m.- 1 p.m.

Student Services Associate Walk-in Hours

Walk-in Hours		When to use Walk-in Hours Walk-in service is typically for current students who have a quick question or concern that should take 15 minutes or less to resolve. Students are seen on a first-come / first-serve basis. Wait times and SSA availability vary; however, any available SSA will be able to assist you. New students who need to register for their first trimester should call 1.877.341.6300 or email info@franklin.edu to schedule an appointment.
Monday	11 a.m. - 2 p.m. and 4 p.m. - 6 p.m.
Tuesday
Wednesday
Thursday
Friday	11 a.m.- 2 p.m.
Saturday	9 a.m.- 1 p.m.