Student Learning Center

FAQ

Frequently Asked Questions

DSST Questions

What is a DSST?  
DSST provides standardized tests that award college credit. Contact your Academic Advisor to see which DSSTs you are eligible to take, and the amount of credit granted for each exam. View a list of current exams available for Franklin University students. For more information see the “DSST Credit by Exam Program” information on the Testing page.

Are DSST Study Guides Available?
Yes, please visit the study prep website DSST provides. 

For more information see the “DSST Credit by Exam Program” information on the Testing page.

How do I register, pay for, and schedule a DSST?
You must register, pay, and schedule prior to taking a DSST. Register, pay for, and schedule a DSST online. For more information see the “DSST Credit by Exam Program” information on the Testing page.

How much does a DSST cost?
$100 per examination. All DSST examinations are based on the following fee structure: DSST exam fee ($80 currently) plus $20 administration fee. For more information see the “DSST Credit by Exam Program” information on the Testing page.

How do I receive credit for taking a DSST?
Credit is awarded toward degree completion hours, and does not affect your GPA. Upon completion of your exam, you will immediately receive a score report. However, your results will not appear on your transcript for approximately three to four weeks after the examination date. For more information see the “DSST Credit by Exam Program” information on the Testing page.

General SLC Questions

When is the SLC open?

Main Campus (downtown)
Monday-Thursday, 10 am- 8 pm
Friday, 10 am-4 pm
Saturday, 9 am-5 pm

Dublin Testing Center
Thursday, 3-7 pm and Select Saturdays, 8 am - 12 pm
Please Note: Shorter hours are held between trimesters. For dates and times, please contact the SLC at 614.947.6800 or toll free at 1.866.341.6206.

Click here to go to the About Us page.

What is the SLC mailing address?

Student Learning Center (SLC)
Franklin University
201 S. Grant Ave.
Fisher Hall, 1st Floor
Columbus, OH 43215

How can I reach the SLC?
You can contact the SLC by phone at 614.947.6800 or toll free at 1.866.341.6206. You can also email slc@franklin.edu or testing@franklin.edu

Testing Questions

Do I need to schedule an appointment to take a test at the SLC?
CLEP, DSST, FUPE, and Distance Education tests do require an appointment. To schedule for a CLEP, DSST, FUPE, or Distance Education test, please click here.

However, out-of-class, placement, or make-up tests, do not require an appointment. Just be sure to allow enough time to complete the test before the SLC closes for the day. Click here to go to the Testing page.

What do I need to bring to take a test?
A valid, government-issued photo ID is required. Your instructor will let you know whether you are permitted to use materials such as notes, calculator, textbook, or dictionary during your exam.

For CLEP, DSST, FUPE, and Distance Education tests, please bring your registration confirmation email in addition to a photo ID Additionally, CLEP test takers need to present two forms of identification. Click here to go to the Testing page.

What is a proctor?
A proctor is a person designated to administer exams. For Franklin University classes, your proctor must be approved by the SLC. The SLC provides proctoring services for Franklin students who live in Central Ohio. Distance students must select a proctor in their home area. We suggest testing sites, colleges, universities, community colleges, libraries, military outposts (if applicable), or your human resources department (if applicable). Proctor Expectations. Click here to go to the Testing page.

How do I find a proctor?
For Central Ohio students, you must take out-of-class tests at the Student Learning Center's Main Campus or at the Dublin Testing Center. Other students should select a proctor near their home town. 

Many Franklin University Community College Alliance (CCA) schools provide proctoring services for Franklin students. If you are not near a CCA school, contact a local community college or university in your area. Please refer to the following link National College Testing Association's Consortium of College Testing Centers, which lists proctoring centers in 44 states.

Please note: The SLC must approve your proctor, and some institutions may charge a fee for proctoring services. Click here to go to the Testing page.

What is a Proctor Request form?
Your instructor may request that you fill out a Proctor Request form. This notifies the SLC and your instructor of the location where you intend to take your tests, and begins the proctor approval process. You will find this form on your course webpage in the Apps scroll bar on the upper right hand corner once you log into your myFranklin account. Please note this form will need to be completed for every class in which you are enrolled. Click here to go to the Testing page.

What if I missed my test deadline?
Neither the SLC nor any other test proctor can grant an extension on a test without the express consent of the course instructor. If you miss your exam deadline, please contact your instructor and make arrangements for an extension. If you are granted an extension, please be prepared to provide proof of that extension when you arrive to take your exam. The SLC will either need to speak with your instructor directly or you will need to present an email stating your new deadline.  Click here to go to the Testing page.

I am not a Franklin student. Can I take exams at the Student Learning Center?
Yes. Students from other institutions may take exams at the SLC. Cost per exam is $25.
You may register for, schedule, and pay for your exam online. If you have questions regarding testing at Franklin, please email testing@franklin.edu. Click here to go to the Testing page.

I am a new Franklin student and need to take my placement tests. Do you have study guides for those exams?
Yes. You may pick up printed study guides at the SLC, or accessing the “Placement Testing” information on the Testing page. When you are ready to test, make sure to present a photo ID and be sure your Admissions Advisor or Academic Advisor has sent your Placement Testing Email Request to our department. Click here to go to the Testing page.

I am an instructor and need to fill out the Online Test Administration Request form. Where can I access it?
Faculty can access the Online Test Administration Request form via Clearspace by entering the search term, "Online Test Administration Request". Click here to go to the SLC for Instructors page.

Tutoring Questions

Where is face-to-face tutoring held?
Tutoring is conducted solely at Franklin's Main Campus, Downtown, Columbus in Fisher Hall. The address is 300 E. Main St., Columbus, OH 43215. Click here to go to the Tutoring page.

In what subjects does the SLC offer tutoring?
Tutoring is available for Accounting 215 and 225; Computer Science 111 and 121; Computer Literacy 085, 106, 107, 108, and FranklinLive!; Information Technology 136; Principles of Finance 301; and all Math classes through 215. Help with writing in most subjects is also provided. All subjects listed above are available online by appointment. Please see the tutoring schedule for dates and times. Click here to go to the Tutoring page.

What types of tutoring formats are offered?

  • Scheduled math and writing appointments
  • Drop-in sessions
  • Online sessions via FranklinLive!
  • Online writing review
  • Click here to go to the Tutoring page.

When can I schedule my tutoring appointments?
You can schedule your tutoring appointments one week in advanced by registering yourself online via our Online Registration System . Click here to go to the Tutoring page.

What are the SLC tutoring policies?
To view tutoring policies, please see the “Tutoring Policies & Student Expectations” information on the Tutoring page. Please review policies prior to all new tutoring appointments. Click here to go to the Tutoring page.

Can I schedule two consecutive appointments for writing and math tutoring?
Consecutive appointments for any subject are not permitted. Students may have two appointments per week per subject, but they must be on different days. Click here to go to the Tutoring page.

How do I cancel my tutoring appointment?
If you are unable to attend your scheduled tutoring appointment, please visit our Online Registration System to cancel. A tutoring appointment must be canceled more than two hours prior to the appointment time to avoid any penalties. Failure to do so may result in suspension of your appointment privileges. Please refer to the “Tutoring Policies & Student Expectations” information on the Tutoring page.

How do I access the FranklinLive! software for my online tutoring appointment?
Visit our Online Registration System to sign up for an online appointment. You will only need to install the software one time.

High-Speed Users: The SLC will send you an email containing the appropriate "chat" room link along with instructions.

Dial-Up Users: The SLC will send you a CD via postal mail to your home. Also included will be documentation listing your chat room link along with instructions.

Click here to go to the Tutoring page.

FUPE Questions

What is a FUPE?
Franklin University Proficiency Exams (FUPE) were created by Franklin University as an alternative to classroom credit. Contact your Academic Advisor to see which FUPEs you are eligible to take. View a list of current exams available for Franklin University students.

For more information see the “FUPE University Proficiency Tests” information on the Testing page.

Are FUPE study guides available?
Yes, you may pick up printed study guides at the SLC, or access them by looking under the “FUPE University Proficiency Tests” information on the Testing page.

How do I register, pay for, and schedule a FUPE?
You must register, pay for, and schedule prior to taking a FUPE. You can register, pay for, and schedule a FUPE online. Click here to go to the Testing page.

How much does a FUPE cost?
$40 per credit hour. Click here to go to the Testing page.

How do I receive credit for taking a FUPE?
Credit is awarded toward degree completion hours and does not affect your GPA. Many FUPE exams are forwarded to faculty for evaluation. You can expect to receive results of the test approximately three to four weeks after the examination date.

For more information see the “FUPE University Proficiency Tests” information on the Testing page.

CLEP Questions

What is a CLEP?  
The nationwide College Level Examination Program (CLEP) provides standardized tests that award college credit. Contact your Academic Advisor to see which CLEPs you are eligible to take, and the amount of credit granted for each exam. View a list of current exams available for Franklin University students. For more information see the “CLEP Proficiency Tests” information on the Testing page.

Are CLEP Study Guides Available?
Yes, please refer to the reference book, CLEP Official Study Guide, 18th Edition, 2006. A copy is available at the SLC for your reference. You may also borrow one from any library. For additional CLEP information, you may visit their website.

For more information see the “CLEP Proficiency Tests” information on the Testing page.

How do I register, pay for, and schedule a CLEP?
You must register, pay, and schedule prior to taking a CLEP. Register, pay for, and schedule a CLEP online. For more information see the “CLEP Proficiency Tests” information on the Testing page.

How much does a CLEP cost?
$100 per examination. All CLEP examinations are based on the following fee structure: CLEP exam fee ($80 currently) plus $20 administration fee. For more information see the “CLEP Proficiency Tests” information on the Testing page.

How do I receive credit for taking a CLEP?
Credit is awarded toward degree completion hours, and does not affect your GPA. Upon completion of your exam, you will immediately receive a score report. However, your results will not appear on your transcript for approximately three to four weeks after the examination date. For more information see the “CLEP Proficiency Tests” information on the Testing page.

Workshop Questions

What workshops does the SLC offer?
The SLC offers both Test Review and Skill-Building Workshops. For a complete list of all current workshops, please visit the Workshop page.

For further information, including dates, times, and locations of specific workshops, please see the workshop schedule.

How can I register for a workshop?
Students are able to register themselves for workshops via an online registration system. You can register for a workshop by clicking here.

SLA Questions

What is SLA?
The Structured Learning Assistance (SLA) program offers a facilitated review of course content on a weekly basis to those students enrolled in MATH 150 or MATH 215. This program offers students the opportunity to review course material in an effort to clarify any questions that may arise week to week. For more information on the SLA program, contact the SLC at 614.947.6800 (toll-free 1.866.341.6206) or sla@franklin.edu.

Click here to go to the SLA page

How do I sign up for SLA?
Registration for SLA occurs at the beginning of each trimester. Please contact the SLC for more information on registering for this program. You can reach the SLC at 614.947.6800 (toll-free 1.866.341.6206) or sla@franklin.edu.