SLC Frequently Asked Questions

What are the hours of operation?

Main Campus (downtown):
Monday - Thursday, 10 a.m. - 8 p.m.
Friday, 10 a.m. - 4 p.m.
Saturday, 9 a.m. - 5 p.m.

Dublin Testing Center:
Tuesday and Thursday, 4 - 8 p.m.

Please Note: Shorter hours are held in-between trimesters. Please contact the SLC for those dates and times at 614.947.6800 or toll free at 1.866.341.6206.

What is the mailing address?
Franklin University
201 S. Grant Ave.
Fisher Hall, 1st Floor
Columbus, OH 43215

How can I reach the SLC?

You can contact the SLC by phone at 614.947.6800 or toll free at 1.866.341.6206. You can also email slc@franklin.edu. What workshops do you offer? Click here for a complete list of available workshops.

Do I need to schedule an appointment to take a test at the SLC?

For out-of-class, placement, or make-up tests, you do NOT need an appointment. Just be sure to allow enough time to test before the SLC closes for the day. CLEP, FUPE and Distance Education tests do require an appointment. To schedule for a CLEP, FUPE, or Distance Education test please click here.

What do I need to bring to take a test?

A valid, government-issued photo I.D. is required. Your instructor will let you know whether you are permitted to use materials such as notes, calculator, textbook, or dictionary during your exam. For CLEP, FUPE, and Distance Education tests, please bring your registration confirmation email in addition to a photo I.D. Additionally, CLEP testers need to present two forms of identification.

What is a proctor?

A proctor is a person designated to administer exams. For Franklin University classes, your proctor must be approved by your instructor. The SLC provides proctoring services for Franklin students who live in central Ohio. Distance students must select a proctor in their home area. We suggest testing sites, colleges, universities, community colleges, libraries, military outposts (if applicable), or your human resource department (if applicable).  Proctor Guidelines.

How do I find a proctor?
For central Ohio students, you may take out-of-class tests at the Student Learning Center's Main Campus location, or at the Dublin Testing Center. Other students should select a proctor near their home town. Many Franklin University Community College Alliance (CCA) schools provide proctoring services for Franklin students. If you are not near a CCA school, contact a local community college or university in your area. Please refer to the following link National College Testing Association's Consortium of College Testing Centers, which lists proctoring centers in 44 states.

Please note: Your instructor must approve your proctor, and some institutions may charge a fee for proctoring services.

What is a proctor request form?

Your instructor may request that you fill out a proctor request form. This notifies your instructor of where you intend to take your tests, and begins the proctor approval process. You will find this form on your course Web page once you log into your myFranklin account.

What if I missed my test deadline?

Neither the SLC nor any other test proctor can grant an extension on a test without the express consent of the course instructor. If you miss your exam deadline, please contact your instructor and make arrangements for an extension. If you are granted an extension, please be prepared to provide proof of that extension when you arrive to take your exam. The SLC will either need to speak with your instructor directly or you will need to present an email stating your new deadline.

I am not a Franklin student. Can I take exams at the Student Learning Center?

Yes, students from other institutions may take their exam at the SLC. Cost per exam is $25. Click here to register, pay for, and schedule your exam. If you have questions regarding testing at Franklin, please email testing@franklin.edu.

I am a new Franklin student and need to take my placement tests. Do you have study guides for those exams?

Yes, you may pick up printed study guides at the SLC, or you may access them here. Once you are ready to test, make sure to present a photo ID and the Placement Testing Form, which needs to be signed and dated by your SSA.

I am an instructor and need to fill out the "Online Test Administration Request" form. Where can I access it?

Faculty can access the "Online Test Administration Request" form via Franklin's chalkboard. Remote users will need to input a password to view. Once you are on the chalkboard main page you will select "Forms" and "Online Test Administration Request".

What is a FUPE?

Franklin University Proficiency Exam was created by Franklin University as an alternative to classroom credit. Contact your SSA to see which FUPEs you are eligible to take. View a list of current exams available for Franklin University students.

Are FUPE study guides available?

Yes, you may pick up printed study guides at the SLC, or you may access them here.

How do I register, pay for, and schedule a FUPE?

You must register, pay for, and schedule prior to taking a FUPE. You can register, pay for, and schedule a FUPE via the SLC Web site, or by clicking here.

How much does a FUPE cost?

$40 per credit hour.

How do I receive credit for taking a FUPE?

Credit is awarded toward degree completion hours and does not affect your GPA. Many FUPE exams are forwarded to faculty for evaluation. You can expect to receive results of the test approximately three to four weeks after the examination date.

What is a CLEP?

The nationwide College Level Examination Program provides standardized tests that award college credit. Contact your SSA to see which CLEPs you are eligible to take, and the amount of credit granted for each exam.  View a list of current exams available for Franklin University students.

Are CLEP Study Guides Available?

Yes, please refer to the reference book, CLEP Official Study Guide, 18th Edition, 2006. A copy is available at the SLC for your reference. You may also borrow one from any library. For additional CLEP information, you may visit their Web site.

How do I register, pay for, and schedule a CLEP?

You must register, pay, and schedule prior to taking a CLEP. Click here to register, pay for, and schedule a CLEP via the SLC Web site.

How much does a CLEP cost?

$85 per examination.  All CLEP examinations are based on the following fee structure:  CLEP exam fee ($65 currently) plus $20 administration fee.

How do I receive credit for taking a CLEP?

Credit is awarded toward degree completion hours, and does not affect your GPA. Upon completion of your exam, you will immediately receive a score report. However, your results will not appear on your transcript for approximately three to four weeks after the examination date.

Where is face-to-face tutoring?

Tutoring is conducted solely at Franklin's Main Campus, downtown in Fisher Hall. The address is 300 E. Main St., Columbus, OH 43215.

In what subjects does the SLC offer tutoring?

Tutoring is available for Accounting 215 & 225; Computer Science 111 & 121; Computer Literacy 085, 106, 107, 108, and FranklinLive!; Information Technology 136; Principles of Finance 301; and all Math classes through 215. Help with writing in any subject also is provided. All subjects listed above are available online by appointment. Please see the tutoring schedule for dates and times.

What types of tutoring formats are offered?

• Scheduled one-on-one math and writing appointments
• Drop-in sessions
• Online sessions via FranklinLive!
• Online Writing Review

When can I schedule my tutoring appointments?

You can schedule your tutoring appointments one week in advanced by calling the SLC at 614.947.6800 or toll free at 1.866.341.6206.

What are the SLC tutoring policies?

Click here to access the SLC Tutoring Policies & Student Expectations. Please review prior to all new tutoring appointments.

Can I schedule two consecutive appointments for writing and math tutoring?

Consecutive appointments for any subject are not permitted. Students may have two appointments per week for writing and math, but they must be on different days.

How do I cancel my tutoring appointment?

If you are unable to attend your scheduled tutoring appointment please call 614.947.6800 or toll free at 1.866.341.6206 to cancel. Failure to do so may result in suspension of your appointment privileges. Please refer to the SLC Tutoring Policies & Student Expectations for more information.

How do I access the FranklinLive! software for my online tutoring appointment?

You may call the SLC at 614.947.6800 or toll free at 1.866.341.6206 to sign up for an online appointment. You will only need to install the software one time.

High Speed Users: The SLC will send you an email containing the appropriate "chat" room link along with instructions.

Dial-up Users: The SLC will send you a CD via post mail to your home. Also included will be documentation listing your "chat" room link along with instructions.