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Help Desk
- Academic Advising
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- Technology Resources
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Help Desk
New Franklin E-mail for Students Coming Soon, for more information go to the Franklin Student E-mail Knowledge
While pursuing an education at Franklin University, you'll enjoy the most recent technology available. To help you maximize the benefit of this technology, Help Desk staff members are available by phone, email, or instant chat to assist you with the following:
- Logging into a class
- Logging into email
- Retrieving username and password (Student ID or SSN required)
- Logging into Computer Science servers
- Assisting with basic software applications used at the University
- Helping with basic computer literacy
The Franklin University Technology Help Desk requires identification when a student calls or emails, including:
- First and last name
- Description of problem(s)
- Course problems: course name and section number
- Application errors (in the Web browser, or in the operating system): exact error message, the task being performed when the error occurred, the number of times the problem has occurred, and whether the computer has been rebooted
This information will provide the technician an effective starting point to the troubleshooting process.
Technology related news and alerts, including outages and system messages affecting students and faculty for the current month are listed below.
Affected Service: myFranklin (https://my.franklin.edu)
Date Discovered: 1/7/2013 4:40 p.m. EST
Date Resolved: 1/7/2012 10:53 p.m. EST
Affected Audience: Students, Faculty, Staff
Description: myFranklin experienced intermittent technical difficulties yesterday, which resulted in some students and faculty receiving an error message after attempting to login.
Affected Service: Franklin University Website (http://www.franklin.edu)
Date Discovered: 1/3/2013 2:25 p.m. EST
Date Resolved: 1/3/2012 3:25 p.m. EST
Affected Audience: Students, Faculty, Staff
Description: Several links on the www.franklin.edu website were not accessible during this time.
Affected Service: Password Reset (within myFranklin)
Date Discovered: 1/2/2013 6:06 p.m. EST
Date Resolved: 1/2/2012 6:57 p.m. EST
Affected Audience: Students, Faculty, Staff
Description: The password reset utility was not functioning through the myFranklin portal or via the Help Desk utility tool during this time.
Stuck? Our Knowledge Base includes, helpful links, frequently asked questions, and solutions to help advance your knowledge and make your computing experience as pleasant and productive as possible.
- myFranklin 3 Knowledge Base
- myFranklin 3 Learning Management Tutorials
- myFranklin 4 Knowledge Base
- myFranklin 4 Knowledge Base (Teaching Faculty)
- Franklin Student Email Knowledge
Can't find a solution in our Knowledge Base? You may also contact the Help Desk by phone, email, chat live with a technician, or create your own ticket.
Local: 614.947.6222
Toll Free: 1.866.435.7006
Email: helpdesk@franklin.edu
Work Request: Create your own ticket!
Instant Message: Chat live with a technician!
Our hours of operation are as follows:
Monday-Thursday: 8:00 a.m. - 8:00 p.m. EST
Friday: 8:00 a.m. - 5:00 p.m. EST
Saturday: 9:00 a.m. - 1:00 p.m. EST
Sunday: 1:00 p.m. - 5:00 p.m. EST
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