Franklin University Student Email

Office 365 - Student Email

During the Winter 2013 term, Franklin University transitioned students to a new web-based email system called Office 365. An online tutorial and answers to frequently asked questions are available here.

As a Franklin University Student or Alumnus you can access your email and calendar from your computer, the web, and your smart device.

Key Features

  • A web-based email account with a 25 GB mailbox that you can keep for life
  • Each email message has a size limit of 25 MB including attachments
  • Advanced spam and virus protection
  • Connectivity to mobile devices

Office 365 Email is powered by Exchange Online - Outlook Web App

  • Access email and instant messages directly from your inbox using any of the major web browsers (Internet Explorer, Safari, Firefox, and Chrome)
  • Use inline reply to respond to messages in context, making it easier to manage drafts more efficiently
  • Group email by Conversations – groups all messages with same subject into one item

Click here for an overview of the Microsoft Outlook Web App.

 

Common Tasks and Information

 

Office 365: Accessing Your Email

Office 365: Franklin University Alumni Accessing Email

myFranklin/Office 365: Finding your Instructor or other Student Email Addresses

Office 365: Accessing Office 365 on Franklin University Computers

Office 365: How to Automatically Forward Email to another Account

Office 365: General How-To Questions on Common Mail Functions

Office 365: Search for an item

Office 365: Inbox Rules

Office 365: Working with Attachments

Office 365: Deleted Items

Office 365: Lync Online

Office 365: Mobile Phone Setup Reference

 

Office 365: Accessing Your Email

You can access your email through myFranklin as well as through https://email.franklin.edu/

  1. You can log in to myFranklin and click the "Email" button.  This will take you directly to your inbox
  2. If you are accessing email directly through https://email.franklin.edu/
    1. From the Sign in page:
      1. Enter your Student Email Address, username@email.franklin.edu, in the User name field
      2. Enter your myFranklin password in the Password field
      3. Click Sign In
      4. If you are having trouble logging on to myFranklin or Student Email please contact the Franklin University Help Desk

Office 365: Franklin University Alumni Accessing Email

As of February 26th, 2013 Franklin University Alumni have access to a complete email solution.  Prior to the implementation of Office 365, alumni were asked to forward all email from their Franklin email address as of the one year anniversary of their graduation from Franklin.

Those alumni that have been forwarding their email will continue to have their email forwarded from Office 365 to the email account chosen by the individual. If you would like to change or remove the forward, please follow the steps below:

  1. Go to Office 365: Accessing Email
  2. If you are having trouble logging on to myFranklin or Student Email please contact the Franklin University Help Desk
  3. Upon successful login, go to Office 365: How to Automatically Forward Email to another Account to change the forwarding information

If you are a Franklin University Alumnus and it has not been one year since you graduated and/or you have not setup forwarding of your email from your Franklin email account, your full Office 365 email account will be accessible starting on February 26th, 2013. Please go to Office 365: Accessing Email for details on how to access your Office 365 account.

myFranklin/Office 365: Finding your Instructor or other Student Email Addresses

The functionality to obtain an email address for your instructor or fellow students has changed. The previous functionality allowed an individual to select a student(s) and click "email." After this, an email compose message would open up with the email address of the student(s) selected automatically populated in the To: field. Unfortunately this functionality is unable to remain active.

To obtain student/instructor email in my Franklin 3 follow the steps below:

  1. In the contact panel, select the student/instructor you would like to send an email to
  2. Click on the email button
  3. A panel will appear to the left of the contact panel
  4. Copy and paste the addresses listed into the To: field of your email message

To obtain student/instructor email in myFranklin 4 follow the steps below:

  1. In the contact panel, select the student/instructor you would like to send an email to
  2. Click on the email button
  3. A panel will appear above the contact panel
  4. Copy and paste the addresses listed into the To: field of your email message

Note: Once you email the student/instructor one time from Office 365 you will be able to email the individuals directly from a compose message by simply starting to type their name in the To: field.

Office 365: Accessing Office 365 on Franklin University Computers

When logged on to a Franklin University Computer with your Franklin username and password you will automatically be signed in to Office 365 when using Internet Explorer and Google Chrome. However, when using Mozilla Firefox you will need to first login through myFranklin or enter your Username and Password when accessing Office 365 email through https://email.franklin.edu/

Office 365: How to Automatically Forward Email to another Account

In Office 365 you have the option to forward your mail to another account. Following the steps below to perform the action:

  1. Click on the gear icon next to your name in the upper-right corner
  2. Click on Options
  3. Click on Connected Accounts (above your photo)
  4. Under the section, Forwarding, at the bottom of the page enter the email account you wish to forward your mail to
  5. Optionally, check the box to Keep a copy of the forwarded messages in Outlook Web App

Office 365: General How-To Questions on Common Mail Functions

For details on functions such as, Create a Message, Reply To, Inbox Rules, Add a Signature, Conversations, etc., please go to Microsoft for step by step directions.

For common shortcuts after you logon to your Franklin Office 365 account follow the steps below:

  1. Click on the gear icon in the upper-right corner
  2. Click on Options
  3. Click on the desired Shortcut on the right-hand side of the screen

Office 365: Search for an item

For step by step directions and a video please go to Microsoft.

Office 365: Inbox Rules

For step by step directions and a video please go to Microsoft

Office 365: Working with Attachments

For step by step directions and a video please go to Microsoft

Office 365: Deleted Items

Deleted Items folder: Messages remain in your Deleted Items folder for 30 days and are then automatically deleted.

When you click Delete on a message, or when you respond to a calendar invitation, it is automatically placed in your Deleted Items folder. Thirty days later, the message will be removed from your Deleted Items folder. If you're likely to want the message longer than 30 days, you should keep it in your Inbox or another folder instead of clicking Delete.

Office 365: Lync Online

Lync Online is an unsupported feature for Franklin University at this time. However, Franklin University will begin to use this powerful instant messaging, presence, and conferencing application in a more integrated fashion over the coming months.

Some key features:

  • Get real-time presence information—including photos, availability status, and location—and enhanced instant messaging (IM) to connect efficiently and effectively.
  • Make voice calls through your computer to other Lync users in your organization or in other organizations that use Lync.
  • Create, moderate, and join pre-planned and on-the-fly audio, video, and web meetings with Franklin faculty, students, and alumni.

More information can be found at Microsoft

Office 365: Mobile Phone Setup Reference

Franklin University will continue to support mobile phone setup for email on a best effort basis. The best support will be found at Microsoft for your model of phone and support from your carrier. The steps you use to set up your mobile phone will vary based on the model of your mobile phone.

Instructions for two of the popular mobile operating systems are found below.

For iOS devices (iPhone, iPod, iPad):

  1. Go to Settings
  2. Select "Mail, Contacts, Calendars"
  3. Select "Add Account"
  4. Select "Microsoft Exchange"
  5. Fill out the following fields:
    • Email: full email address (ex. student01@email.franklin.edu)
    • Password: your email password
    • Description: whatever you would like to name the account (defaults to "Exchange")
  6. Select Next, and at this point, your account may be verified automatically and you are done.  However, if it does not, you will need to proceed to step 7.
  7. Fill out the following fields:
    • Server: m.outlook.com
    • Domain: (leave blank)
    • Username: full email address (ex. student01@email.franklin.edu)
  8. Select Next, and your account should now be verified.  You may customize which aspects of your account to synchronize, and then you are finished.

For Android devices (process will vary slightly by device):

  1. From the Applications menu, select Email. This application may be named Mail on some versions of Android.
  2. Type your full email address (ex. student01@email.franklin.edu) and your password, and then select Next.
  3. Select Exchange Account. This option may be named Exchange ActiveSync or Corporate on some versions of Android.
  4. Enter the following account information and select Next.
    • Domain\Username: Type your full email address in this box. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your full email address in the Username box.
    • Password: Use the password that you use to access your account.
    • Exchange Server: m.outlook.com
  5. As soon as your phone verifies the server settings, the Account Options screen displays. The options available depend on the version of Android on your device. The options may include the following:
    • Email checking frequency: The default value is Automatic (push). When you select this option, email messages will be sent to your phone as they arrive. We recommend only selecting this option if you have an unlimited data plan.
    • Amount to synchronize: This is the amount of mail you want to keep on your mobile phone. You can choose from several length options, including One day, Three days, and One week.
    • Notify me when email arrives: If you select this option, your mobile phone will notify you when you receive a new email message.
    • Sync contacts from this account: If you select this option, your contacts will be synchronized between your phone and your account.
  6. Select Next and then type a name for this account and the name you want displayed when you send e-mail to others. Select Done to complete the email setup and start using your account.

 

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