Franklin University Student Email

Office 365 - Student Email

Franklin University subscribes to Microsoft's Office 365 service to provide email and other features to its students.

As a Franklin University Student or Alumnus you can access your email and calendar from your computer, the web, and your smart device.

Key Features

  • A web-based email account with a 50 GB mailbox that you can keep for life
  • Each email message has a size limit of 25 MB including attachments
  • Advanced spam and virus protection
  • Connectivity to mobile devices
  • A license to download the full version of Microsoft Office and install it on your PC.

Office 365 Email is powered by Exchange Online - Outlook Web App

  • Access email and instant messages directly from your inbox using any of the major web browsers (Internet Explorer, Safari, Firefox, and Chrome)
  • Use inline reply to respond to messages in context, making it easier to manage drafts more efficiently
  • Group email by Conversations – groups all messages with same subject into one item

Click here for an overview of the Microsoft Outlook Web App.

 

Common Tasks and Information

 

Office 365: Accessing Your Email

Office 365: Franklin University Alumni Accessing Email

Office 365: How to Automatically Forward Email to another Account

Office 365: General How-To Questions on Common Mail Functions

Office 365: Search for an item

Office 365: Inbox Rules

Office 365: Working with Attachments

Office 365: Deleted Items

Office 365: Installing Microsoft Office

Office 365: Skype for Business

Office 365: Mobile Phone Setup Reference

 

Office 365: Accessing Your Email

You can access your email through myFranklin as well as through https://email.franklin.edu/

  1. You can log in to myFranklin and click the "Email" button.  This will take you directly to your inbox
  2. If you are accessing email directly through https://email.franklin.edu/
    1. From the Sign in page:
      1. Enter your Student Email Address, username@email.franklin.edu, in the User name field
      2. Enter your myFranklin password in the Password field
      3. Click Sign In
      4. If you are having trouble logging on to myFranklin or Student Email please contact the Franklin University Help Desk

Office 365: Franklin University Alumni Accessing Email

As of February 26th, 2013 Franklin University Alumni have access to a complete email solution.  Prior to the implementation of Office 365, alumni were asked to forward all email from their Franklin email address as of the one year anniversary of their graduation from Franklin.

Those alumni that have been forwarding their email will continue to have their email forwarded from Office 365 to the email account chosen by the individual. If you would like to change or remove the forward, please follow the steps below:

  1. Go to Office 365: Accessing Email
  2. If you are having trouble logging on to myFranklin or Student Email please contact the Franklin University Help Desk
  3. Upon successful login, go to Office 365: How to Automatically Forward Email to another Account to change the forwarding information

Office 365: How to Automatically Forward Email to another Account

For step-by-step directions please go to Microsoft.

Office 365: General How-To Questions on Common Mail Functions

For details on functions such as, Create a Message, Reply To, Inbox Rules, Add a Signature, Conversations, etc., please go to Microsoft for step by step directions.

Office 365: Search for an item

For step by step directions and a video please go to Microsoft.

Office 365: Inbox Rules

For step by step directions and a video please go to Microsoft

Office 365: Working with Attachments

For step by step directions and a video please go to Microsoft

Office 365: Deleted Items

Deleted Items folder: Messages remain in your Deleted Items folder for 30 days and are then automatically deleted.

When you click Delete on a message, or when you respond to a calendar invitation, it is automatically placed in your Deleted Items folder. Thirty days later, the message will be removed from your Deleted Items folder. If you're likely to want the message longer than 30 days, you should keep it in your Inbox or another folder instead of clicking Delete.

Office 365: Installing Microsoft Office

For information on how to download and install the full version of Microsoft Office, please visit Microsoft.

Office 365: Skype for Business

For information and instructions regarding Skype for Business, please visit Microsoft.

Office 365: Mobile Phone Setup Reference

Franklin University will continue to support mobile phone setup for email on a best effort basis. The best support will be found at Microsoft for your model of phone and support from your carrier. The steps you use to set up your mobile phone will vary based on the model of your mobile phone.

Instructions for two of the popular mobile operating systems are found below.

For iOS devices (iPhone, iPod, iPad):

  1. Go to Settings
  2. Select "Mail, Contacts, Calendars"
  3. Select "Add Account"
  4. Select "Microsoft Exchange"
  5. Fill out the following fields:
    • Email: full email address (ex. student01@email.franklin.edu)
    • Password: your email password
    • Description: whatever you would like to name the account (defaults to "Exchange")
  6. Select Next, and at this point, your account may be verified automatically and you are done.  However, if it does not, you will need to proceed to step 7.
  7. Fill out the following fields:
    • Server: m.outlook.com
    • Domain: (leave blank)
    • Username: full email address (ex. student01@email.franklin.edu)
  8. Select Next, and your account should now be verified.  You may customize which aspects of your account to synchronize, and then you are finished.

For Android devices (process will vary slightly by device):

  1. From the Applications menu, select Email. This application may be named Mail on some versions of Android.
  2. Type your full email address (ex. student01@email.franklin.edu) and your password, and then select Next.
  3. Select Exchange Account. This option may be named Exchange ActiveSync or Corporate on some versions of Android.
  4. Enter the following account information and select Next.
    • Domain\Username: Type your full email address in this box. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your full email address in the Username box.
    • Password: Use the password that you use to access your account.
    • Exchange Server: m.outlook.com
  5. As soon as your phone verifies the server settings, the Account Options screen displays. The options available depend on the version of Android on your device. The options may include the following:
    • Email checking frequency: The default value is Automatic (push). When you select this option, email messages will be sent to your phone as they arrive. We recommend only selecting this option if you have an unlimited data plan.
    • Amount to synchronize: This is the amount of mail you want to keep on your mobile phone. You can choose from several length options, including One day, Three days, and One week.
    • Notify me when email arrives: If you select this option, your mobile phone will notify you when you receive a new email message.
    • Sync contacts from this account: If you select this option, your contacts will be synchronized between your phone and your account.
  6. Select Next and then type a name for this account and the name you want displayed when you send e-mail to others. Select Done to complete the email setup and start using your account.

 

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