Academic Advisor & VA School Certifying Official
Franklin University has a full-time opening for an Undergraduate Academic Advisor & VA School Certifying Official. This position will be responsible for proactively engaging students who are military service members, veterans, and their spouses and dependents to ensure a high quality undergraduate student experience that sets students up for persistence and completion. Academic Advisors apply the core principles of the Student Engagement Lifecycle (SELC) and Academic Advising Model, best practices in the field, and emerging research and assessment to mentor undergraduate students in their academic planning and progress, career exploration and development, and personal growth and development. As a VA School Certifying Official, he/she will work in our Office of Military and Veteran Affairs and will be responsible for certifying benefits to the VA while assisting military and veteran students in navigating the process of using those benefits. The Undergraduate Academic Advisor will be expected to work actively in a team environment with students to enhance the undergraduate culture of the University.
He/she will proactively engage in quality advisement of undergraduate students in one-on-one (phone, face to face, video conference, email, IM) and group settings. Undergraduate Academic Advisors interpret and apply university policies and procedures to assist students in navigating their academic programs and resolving problems. Other duties include coaching students in strategies to foster their personal and professional growth and development; identifying, planning and executing needed educational programs and resources for students; effectively and efficiently utilizing the University’s and external technology tools, including our CRM (Constituent Relationship Management System) and Student Information System,VA Once, GoArmyEd and AI portal to assess individual student progress and ensuring a quality student experience. He/she will serve as an advocate for the military, veteran and spouse/dependent students in the campus community and assist them in resolving problems and challenges. He/she will establish and maintain working relationships with faculty and develop a thorough understanding of all aspects and nuances of the academic programs and curricular options. Finally, the Advisor will engage in planning and executing continual personal and professional development as a Student Affairs professional;, being a good consumer of emerging research in the field, and making the link between theory and research to daily practice and will be responsible for special projects and other duties as assigned including review and management of student financial records in accordance with University refund policies.
This position will require a flexible schedule to cover the priorities of the Division. Some evening and weekend events will be required and the Undergraduate Academic Advisor & VA Certifying Official will regularly work one evening per week until 7 p.m. and another until 6pm. Occasional travel should be expected to provide backup coverage for other locations and/or to attend or conduct training sessions.
We seek someone with a Bachelor’s Degree plus 1-3 years of related experience. A Master’s Degree in Student Affairs, Higher Education or a closely related field with applicable experience in higher education settings is preferred. The successful candidate will exhibit a clear student-centered philosophy, be results-oriented and goal driven and have a collaborative team orientation. In addition, this individual should be a strong communicator (both orally and through written communication) who is able to prioritize and is comfortable delivering and receiving constructive/critical feedback. Prior experience advising undergraduate students and utilizing a Constituent Relationship Management System (CRM) tool is strongly preferred. Involvement with developing educational programs, messages, and resources to advance undergraduate culture is desired. Prior experience that demonstrates an understanding of retention and persistence metrics, student assessment, and their application to the decision making process would be a plus. In addition, prior background working with military and veteran students and funding would also be a plus in this position. Strong attention to detail and the ability to multi-task are needed attributes as certifying VA benefits requires government compliance and the use of specialized systems to perform the work.
Candidate must possess a strong customer-centered philosophy and develop an understanding of, and agreement with, Franklin’s relationship management principles and University values.
Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 45,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.
Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees.
Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.