Access Services Manager
Franklin University has an opening for a Library Access Services Manager within The Learning Commons.
Responsibilities for this position include:
• Planning and organizing all circulation functions
• Managing federal work study and student workers, leveraging student worker talents to assist with team projects
• Utilizing the library's integrated library system (Sierra) to generate reports
• Provide reference assistance
• Serve as primary contact for inquiries and complaints from patrons, and work to resolve problems related to circulation of library materials
• Oversee all aspects of the Interlibrary Loan Department
• Set customer service standards and designing training
The Access Services Manager must have overall knowledge and support the mission of the library and of Franklin University. They must also provide outstanding customer service in person, on the telephone, and via email and other forms of electronic communication. This individual will serve as the manager on duty in the absence of librarians and the Director. They will assist in the creation and maintenance of library research guides and perform other duties as assigned by the Director of Learning Commons.
Hours for this position are Monday-Thursday from 1:00 p.m.-10:00 p.m., 8:00 a.m.-5:00 p.m. on Fridays and the Access Services Manager will also be part of a weekend rotation approximately every 4-5 weeks working 9:00 a.m.-5:00 p.m. on Saturdays and 1:00 p.m.-5:00 p.m. on Sundays. When working the weekend, the Access Services Manager will generally have the Friday before and the Friday after the weekend worked off.
We seek someone with a Bachelor’s degree and previous supervisory experience who is committed to providing red carpet service to diverse users including students, staff, faculty, alumni, and the general public. The selected individual will have strong computer and Microsoft Office skills with the ability to learn Innovative Interfaces, Inc. (III) Sierra integrated library and other systems. Prior experience working in a library, creating training materials, and project management experience would be a plus.
Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 45,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.
Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees.
Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.