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Job Posting

Business Systems Analyst

Position Type:

  • Full Time
  • Staff


  • OH-Columbus

Franklin University seeks a Business Systems Analyst to be responsible for ensuring the continuity, maintenance and appropriate development of the University’s software application systems and business processes through acting as the primary contact between end users and system developers.  The Analyst's role is to design, support and maintain solutions using University Information System's supported application suite including enterprise information system (Colleague), document imaging system (OnBase) and Customer Relationship Management (CRM) as well as interfaces between these systems and the university's other academic and administrative systems with significant emphasis on supporting our student-facing operations.

Duties and Responsibilities:

  • Interpret business requirements and transform into structured requirement documents.
  • Assist in defining documentation standards, create process documentation and create training documents.
  • Work with project stakeholders and other team members to lead on identified projects, gather requirements and document project components.
  • Prioritize system functionality requirements
  • Create, review and test documentation for validity
  • Provide second level service desk support to our user community.

Knowledge, Skills, and Abilities:

  • Ability to work effectively in a collaborative environment
  • Excellent oral and written communications skills
  • Ability to clearly communicate technical information to non-technical users.
  • Ability to proactively identify and remedy issues or gaps in design at a conceptual level

Credentials and Experience:

  • Bachelor's degree in Communications, Education, Computer Science or a related field from an accredited college or University
  • 2-5 years experience combined with at least one year of work experience in an academic institution 
  • Proficiency in Microsoft Office Applications

About Franklin University

Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 45,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.

Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees.

Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.