Graduate Admissions Advisor
Franklin University has a position available for a full-time Graduate Admissions Advisor. This individual will be responsible for the recruitment and evaluation of prospective students for Franklin University’s graduate (both master’s and doctoral) programs through our selective admissions process. The position is responsible for engaging in timely, high quality, proactive outreach to educate graduate inquiries and applicants on Franklin’s graduate admissions processes, ensuring a high-quality prospective graduate student experience and facilitating a thorough understanding of all requirements and timelines. The position involves significant outreach through telephone, email and text. The selected individual will maintain strong working relationships with other units throughout the University, including the offices of Financial Aid, Marketing, the Registrar, Graduate Student Affairs and others.
Work hours include one late night per week (10 a.m.-7:00 p.m.), one 9:00 a.m.-6 p.m. day with the remainder of the week allowing for flexible hours between 7:30 a.m.-7:00 p.m. Other evening work may be required to facilitate special events. The Graduate Admissions team collaborates to work some Saturdays throughout the calendar year.
A Master’s degree is required. The selected individual should be a strong communicator with excellent telephone skills supplemented by effective written communication skills. The candidate should also have a strong track record of goal achievement and student satisfaction and the ability to serve as a team player within the entire department. We seek someone with strong organization, prioritization, detail-orientation, time management and follow-through skills that is comfortable delivering and receiving constructive/critical feedback. Prior graduate student recruitment and/or admissions experience is strongly preferred. Experience with a CRM tool and prior project management experience is desired.
Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 45,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.
Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees.
Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.