Information Technology Services Work Study Assistant – Desktop Services
Federal Work Study
Information Technology Services Management Work Study Assistant – Desktop Services
The Information Technology Services Management Work Study Assistant supports the Department by assisting students, staff, and faculty by phone, email, and in person with their technology questions and problems, hardware and software support, and installation and configuration of equipment. Duties include, but are not limited to: assisting with forgotten usernames and /or passwords; access to courses, University systems, and Computer Services servers; email, hardware and software support; timely escalation of high impact issues; on-site and remote support for hardware and software, including application installation and updates; and physical installation and configuration of equipment.
Hours are flexible and will vary depending on the candidate’s availability and the workload of the department. The ideal candidate will be able to work 20-25 hours a week, Monday-Friday, between the hours of 8-6.
Candidate must: have excellent customer service skills; be organized with strong attention to detail; able to multi-task in a fast-paced environment; have a positive attitude and be willing to embrace change; be able to work independently, as well as within a team; be process oriented with strong troubleshooting and diagnostic skills; excellent interpersonal and listening skills; excellent oral and written communication skills; able to work with a diverse population and exhibit a high degree of confidentiality; be proficient with MS Office products; and able to lift up to 60 pounds (desktops, monitors, printers, scanners, ect.). Previous Help Desk or Call Center experience is preferred. Also helpful is familiarity supporting browsers, anti-virus, firewalls, anti-spyware, basic wireless troubleshooting, Windows operating systems and PC hardware.
ALL CANDIDATES MUST BE CURRENT FRANKLIN STUDENTS AND HAVE FEDERAL WORK STUDY ELIGIBILITY.
Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.
Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.