Prospective Student Recruitment Representative
Franklin University has a full-time position available as a Prospective Student Recruitment Representative. This individual will serve as a valued member of the Admissions team and will be dedicated to the delivery of superior service in responding to student inquiries, resolving issues, and ensuring the appropriate action is taken in a timely, honest, and professional manner. The Representative is responsible for the recruitment process in support of new student enrollment for both undergraduate and graduate students.
The Prospective Student Recruitment Representative will be the initial point of contact after a prospective student has filled out an inquiry form and will work to fully understand the individual’s unique needs and goals prior to them completing an application. The position involves extensive phone work but email, chat and text should also be expected to promptly address the individual's questions and provide accurate, timely information.
The Prospective Student Recruitment Representative will go through a formal training process to learn the programs Franklin offers and their requirements and will also receive training on the various systems used to house information on our prospective and current students.
Working hours include one day per week 10:00 a.m.-7:00 p.m. and one day per week 9:00 a.m.-6:00 p.m. with the remaining work days from 8:00 a.m.-5:00 p.m. or 9:00 a.m.-6:00 p.m.
We seek someone with 2 years of previous customer service, call center, admissions or related experience with a minimum of a high school diploma. A Bachelor’s degree is preferred for this position. The selected individual must be committed to student success, have high energy and motivation as well as be a strong communicator both over the phone and in written communications. Strong organization, prioritization, time management and follow-through skills are also required in order to be successful in this role. Prior experience in a college/university setting and with a CRM tool would be a plus in this position.
Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.
Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees.
Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.