Student Affairs Operations Assistant
Franklin University has a part-time (24 hours per week) position available as a Student Affairs Operations Assistant. This is a hybrid position that is responsible for answer incoming calls in a high-volume call center, providing exceptional customer service in person by assisting students at our Welcome Center, reviewing student information and requirements, scheduling appointments, utilizing different databases, assisting with special projects and outreach initiatives, and partnering with other departments of the university.
The Call Center and Welcome Center are the first points of contact to the University and demand a strong acumen with exemplary customer service. Providing Red Carpet Service and understanding and living Franklin’s Core Values are essential to success in this role.
Core hours for this position are Monday through Thursday 10:00 a.m.-3:30 p.m. and Friday 10:00 a.m.-2:30 p.m. with flexibility needed to occasionally assist with coverage in both areas before 10:00 a.m. or after 3:30 p.m.
The successful candidate will have a minimum of a high school diploma or its equivalent with someone pursuing a degree being preferred, possess at least one year of previous customer service experience, strong attention to detail and the ability to handle multiple tasks in a fast-paced environment, excellent oral and written communication skills, a commitment to customer service and satisfaction, self-sufficiency in a fast-paced and ever-changing environment, a strong comfort level with technology, and the ability to collaborate with other team members and departments on a regular basis.
Prior experience utilizing a CRM (Constituent Relationship Management System) and Ellucian Colleague Student Information System would be a plus in this position.
Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 45,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.
Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.