Student Financial Services Associate
Franklin University has an opening for a Student Financial Services (SFS) Associate. Under the general direction of the Assistant Director of SFS, the SFS Associate is responsible for providing financial aid and student account counseling/advisement to students.
As an initial point of contact, the SFS Associate is responsible for educating students (and parents, when applicable) and analyzing their overall financial circumstance. This includes eligibility, professional judgment, Satisfactory Academic Progress, Return to Title IV, Community College Alliance Program, scholarships, verification, payment alternatives and debt management to help ensure students are making informed decisions.
The SFS Associate will process financial aid in accordance to federal, state and institutional policies and procedures and will serve as a primary Business Office contact for financial account advisement, forms, refunds, payment options, payment contracts, and sponsor related book vouchers. In addition, the SFS Associate will represent Franklin at various campus and external events.
We seek someone with a Bachelor’s degree and a minimum of 1 year of financial aid experience with a demonstrated student-centered philosophy and highly developed customer service skills for this role. The position also requires someone with strong analytical skills to be able to assess and evaluate student scenarios in order to provide appropriate education and counseling. The selected individual must have a demonstrated ability to successfully multi-task in a fast-paced environment to meet deadlines. Knowledge of Title IV Programs and federal financial aid regulations is preferred and previous Ellucian Colleague experience would be a plus in this position. The position may require occasional evening and weekend hours.
Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.
Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees.
Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.