Job Posting

Student Financial Services Associate

Position Type:

  • Full Time
  • Staff


  • OH-Columbus

Franklin University has an opening for a Student Financial Services (SFS) Associate.  Under the general direction of the Assistant Director of SFS, the SFS Associate provides financial aid and student account counseling for students.  

As an initial point of contact for the Financial Aid and Business Offices, the SFS Associate is responsible for educating students, analyzing their overall financial circumstances, and processing a variety of documentation.  This includes all financial aid eligibility requirements including but not limited to professional judgment, return to title IV, Community College Alliance program, scholarships, and verification. The SFS Associate will also provide information regarding refunds, payment options, partnership verification, and payment contracts. This position will counsel and conduct outreach on outstanding financial aid requirements as well as payment alternatives, and debt management to help ensure students are making informed financial decisions. The SFS Associate will represent Franklin University and the SFS Office for various campus and external events.

We seek someone with a Bachelor’s degree and a minimum of 1 year of financial aid experience with a passionate student-centered philosophy who possesses excellent customer service skills.  The position also requires someone who is detail-oriented and has strong analytical skills to be able to provide appropriate education and counseling.  The selected individual must have a demonstrated ability to successfully multi-task in a fast-paced environment, work well with a team, and meet deadlines under general supervision.  Knowledge of Title IV Programs and federal financial aid regulations is preferred and previous Ellucian Colleague experience would be a plus in this position.

About Franklin University

Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.

Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees.

Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.