Faculty Profile

Joanna Williamson, PhD

Department Chair, Management & Marketing



Dr. Williamson is the Chair of the Department of Management & Marketing and Chair of the M.S. in Marketing Communication Program in the Ross College of Business. She has more than 30 years of marketing and marketing communication experience in the corporate, non-profit, and entrepreneurial sectors. After early positions in journalism and public relations, she began her marketing career in product management with The Procter & Gamble Co. She then moved into financial services marketing, rising to the position of Senior Vice President of Marketing for the largest retail affiliate of the Cleveland-based National City Corporation, where she managed the retail, corporate, trust, market research, advertising, public relations, telemarketing, sales support, product management, and service quality departments. Dr. Williamson has been a marketing vice president for the credit card and national lending divisions of Bank One Corporation; vice president of marketing and resource development for one of the top two national United Way offices; and President and CEO of a United Way-funded agency. As an entrepreneur, Dr. Williamson founded a small business that provided comprehensive strategic marketing services to individuals and organizations in a wide variety of industries and endeavors. Dr. Williamson has been a regularly-requested speaker and instructor at local, regional, and national conferences, professional schools, companies, events, and spiritual gatherings. She holds a Bachelor of Arts in Journalism and a Master of Business Administration (MBA) degree with a concentration in marketing from The Ohio State University, a Juris Doctor (J.D.) degree from Capital University Law School, and a Doctor of Philosophy degree (Ph.D.) in strategic marketing communication from The University of North Carolina at Chapel Hill. She has received awards and accolades for her service on numerous community-centered boards and committees. Dr. Williamson transitioned into academia to pursue her passion for teaching and learning. Before assuming her current roles at Franklin University, Dr. Williamson held the positions of Executive-in-Residence and Visiting Assistant Professor of Marketing in the College of Business at Ohio University in Athens, Ohio. Dr. Williamson is a Columbus native. She is the mother of a 16-year-old son.


University of North Carolina (Chapel Hill, North Carolina)
Doctor of Philosophy, Mass Communication
Capital University (Columbus, Ohio)
Juris Doctor, Law
The Ohio State University (Columbus, Ohio)
Master of Business Administration, Business Administration
The Ohio State University (Columbus, Ohio)
Bachelor of Arts, Journalism


Protecting Human Research Participants, The National Institutes of Health (NIH)

Work Experience

2020 - Present
Franklin University, Department Chair, Management & Marketing
2013 - 2020
Franklin University, Department Chair, Management & Marketing; Program Chair, Master of Science in Marketing & Communications
2011 - 2013
Franklin University, Program Chair

Publications & Presentations

Williamson, J., N/A, D., & N/A, J. (2016, Oct. 7). All Perspectives Matter: A co-orientational analysis of law enforcement and community relationships.. Franklin University Learning Showcase, Columbus, OH.
Holloway, S., Williamson, J., & Ross, D. (2016, Jul. 28). Sharing Your Agency's Message through Media Diversification. Seeds for Growth Summit, Columbus, OH.
Williamson, J., Barclay, M., Banks, J., & N/A, N. (2016, Jun. 30). I'm Engaged! Maximizing the Online Learning Experience.. 2016 Innovations in Teaching & Learning Conference, Columbus, OH.
Holloway, S., & Williamson, J. (2016, Mar. 31). Marketing Excellence Series: Social Media Strategies. Professional Development Workshop, Columbus, OH.
Holloway, S., & Williamson, J. (2015, Oct. 31). Branding Yourself. Jewish Family Services Weekly Meeting, Columbus, OH.
Holloway, S., & Williamson, J. (2015, Jun. 30). Social Media Reach: Engage the Target Market. Reynoldsburg/Pickerington Rotary Club Luncheon, Reynoldsburg, OH.
Holloway, S., & Williamson, J. (2015, Jun. 30). Social Media Strategies for Educators <advanced>. Teaching and Learning in Higher Education (TLHE), Columbus, OH.
Williamson, J. (2015, Apr. 30). What every entrepreneur should know in order to engage customers and grow their business. NA, Webinar.
Williamson, J., & Suarez, J. (2014, Nov. 30). A comparative analysis of Study Abroad risks and concerns among traditional and non-traditional students. Learning Showcase, Columbus OH.
Williamson, J. (2013, Jun. 30). Yes, they're changing, and we should, too. Conference on Teaching and Learning, Columbus, OH.
Williamson, J. (2012, Nov. 30). She ain't heavy, she's my sister: mentoring the next wave of women in higher education. 13th Annual Converence, Columbus OH.
Williamson, J. (2009, Nov. 30). At your (dis?)service: A phenomenological study of customer service dissatisfaction. Annual Conference, Chicago IL.
Williamson, J. (2009, May. 31). Customers as publics: Contemporary service research from a public relations perspective. Annual Conference, Baltimore, MD.
Williamson, J. (2009, May. 31). A customer service conceptualization of the ehavioral advertising privacy debate. Marketing and Public Policy Conference, Washington D.C..

Professional Service

Committee Member
Academic Inclusion Roundtable
Board Member
ACE Women's Network of Ohio
Committee Member
Assessment Committee
(Columbus, Ohio)
Committee Member
Academic Standards Committee
(Columbus, Ohio) End Date: 2013
Committee Member
Graduate Council
(Columbus, Ohio)
Committee Chair
Diversity Initiatives Search Committee
(Athens, Ohio) End Date: 2008
Committee Member
Junior Executive Business Program for Minorities
(Athens, Ohio) End Date: 2008
Committee Member
Search Committee for Visiting Professor and Regional Visiting Professor
(Athens, Ohio) End Date: 2008