Press Release

Franklin University Faculty Publish - Conflict Management in Healthcare Book


Sherry Mercurio
Executive Director, Office of Community Relations
(614) 947-6581

Columbus, OH (January 30, 2021)

Franklin University, one of the leading educators of working adults in central Ohio, is proud to announce its distinguished faculty members, Dr. Garry McDaniel, Dr. Leslie Mathew and Dr. Gary Stroud have joined forces to publish a book, Conflict Management in Healthcare: Creating a Culture of Cooperation. As we recognize our talented faculty members from the following Franklin academic disciplines: Human Resource Management and Healthcare Administration, we are honored to share the release of their publication, which is now available through Amazon and other outlets.

“The idea for the book was a recognition of the enormous stress and challenges the COVID pandemic has brought to the healthcare industry around the world,” explains Dr. McDaniel. Dr. Mathew agrees, “As a medical doctor myself, it has been difficult to see such hard-working doctors, nurses, orderlies and employees in healthcare dealing with so much conflict on the job.” 

Dr. McDaniel observes, “Our book recognizes that simply having the skills to resolve conflict is not enough when one also works in a culture that either allows or turns a blind eye to inappropriate interactions or behavior. Consider that a central principle of the healthcare profession is caring for others: Do no harm. Yet in healthcare settings, the level of conflict among healthcare professionals and administrators is rampant. As a result, patient care suffers, and poor communication, bullying, hazing, harassment, and incivility is often widespread and tolerated in hospitals, nursing homes, rehabilitation centers, and clinics across the world.”

Conflict Management in Healthcare: Creating a Culture of Cooperation explains how to create an organizational culture and develop the interpersonal skills to turn everyday conflict into opportunities for enhancing interpersonal, team, and organizational relationships and patient care. The book offers readers with a clear understanding of how to create an organizational culture that encourages cooperative behavior, a model for resolving conflict, a primer on effective communication skills, and guidance on how to coach others who are in conflict.

Endorsements of the book have come from several top administrators in healthcare. Dr. Leon Aguliansky, MD, is a surgeon at Assuta Rishon Medical Center in Israel. Dr Aguliansky said, “Today, in the midst of the COVID pandemic, when people’s nerves are at their limit, when doctors and medical staff are working under increased pressure, the need to be able to respond to the challenges of conflict is particularly relevant. In Conflict Management in Healthcare: Creating A Culture of Cooperation healthcare practitioners, have been given tools to resolve different types of conflicts in hospitals, operating rooms and inpatient departments. This publication is valuable not only to doctors, nurses, administrators and other healthcare staff, but should become priceless manual for medical students and residents.”

Dr. Kelly Hurt, Vice President at Southeast Healthcare Administration agreed noting, “If you are a healthcare leader looking to more effectively manage conflict in your organization, Conflict Management in Healthcare: Creating A Culture of Cooperation is a ‘must read.’ The authors have incorporated tips and tools to inspire better team communication in an industry fueled by emotions and challenged by pace. This should be required reading for any healthcare leader that understands effective employee communication should be a high organizational priority.”

Dr. Stroud also stressed, “While the title of our book is focused on healthcare, the knowledge and skills to resolve conflict are easily applied to any organization. We have provided training not just to hospitals, but educational institutions, non-profits, government, retail and manufacturing.” 

Other co-authors on this book include Dr. Mikhail Dernakovski, MD, Dr Alex Batseko, MD, and Dr. Siddarth Agrawal, MD.

Congratulation Franklin faculty, Dr. Garry McDaniel, Dr. Leslie Mathew and Dr. Gary Stroud.

To order:

About Franklin University

Accredited, nonprofit and dedicated to educating adults since 1902, Franklin provides on-site course options at our Main Campus in downtown Columbus, Ohio, and is an innovator in providing personalized online education. The University offers applied in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. The University also offers several academic programs internationally, including its top-ranked MBA, through agreements with partner institutions.

Franklin University is accredited by The Higher Learning Commission and holds specialized accreditations for specific academic programs through the International Accreditation Council for Business Education, the Commission on Collegiate Nursing Education and the Commission on Accreditation of Health Informatics and Information Management Education. Franklin is only one of three schools in Ohio designated as a National Center of Academic Excellence in Cyber Defense Education (CAE-CDE) by the National Security Agency and the Department of Homeland Security. 

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