Student Resources
The Learning Commons at Franklin University provides library services, academic resources, tutoring, testing and alternatives to classroom learning designed to guide students on their path to academic success. The Learning Commons is located at 303 S. Grant Avenue in Phillips Hall. Information is available online at https://www.franklin.edu/current-students/learning-support.
For students, online and face-to-face academic support focuses on the core introductory level courses taken by undergraduate students across disciplines. Writing support is provided at both the undergraduate and graduate levels. Our emphasis on specific courses and concepts is designed to provide the educational foundation necessary to ensure student success at Franklin and beyond. All academic support is provided free of charge to currently enrolled students. For more information, visit the Learning Commons in Phillips Hall, Main Campus or www.franklin.edu/currentstudents/learning-support.
The Franklin University Library provides both online and print resources to support its community of face-to-face and online learners. On Franklin’s Main Campus, the Library is located in Phillips Hall, at the southwest corner of Main Street and Grant Avenue. Online, the Library is located at http://library.franklin.edu/. Extensive online resources, including eBooks and databases are accessible to students, faculty and staff via their myFranklin username and password. The library provides a variety of services and welcomes suggestions from patrons. Librarians and library staff are available to provide assistance with library resources and services via instant message chat, telephone (614.947.6550 or toll free at 1.866.341.6252), email (library@franklin.edu), or in person during library hours.
Library Fine(s)
- Charges & Blocked Accounts: Students and faculty are notified via email of overdue items and replacement charges. This information can also be viewed by logging into your myLibrary account. Faculty and staff are expected to pay any replacement charges incurred. A replacement charge for a lost Franklin University Library item will be applied to a patron's account 30 days after the item's due date. The replacement charge will either be equal to the cost of the item or a flat charge of $25. Patrons with $25 or more in charges will be blocked from checking out additional items and a hold will be placed on their University account. Replacement charges will be removed if the item is found before a replacement has been purchased by the library. The original item must be in good condition. If you cannot find the original item or it is in bad condition (torn or missing pages, stains, water damage, etc.), patrons may try to purchase a replacement item to remove the charge. The replacement item(s) must be the same edition (if applicable) and in good condition. We can only accept replacement items for materials owned by Franklin University Library.
- OhioLINK Replacement Charge Information: Borrowers with a lost item will be billed a flat fee of $125. Due to OhioLINK policies, we cannot accept a replacement item. Borrowers with overdue books or replacement charges will be blocked from borrowing from all OhioLINK libraries.
- SearchOhio Replacement Charge Information: The maximum replacement charge for a SearchOhio item is $50 and will be applied for any item not returned within 30 days of the due date. Due to SearchOhio policies, we cannot accept a replacement item.
- Paying Charges: It is University policy that checks, credit cards and secure funds (money orders, cashier's checks, and certified funds) are the only acceptable forms of payment for charges. Checks and secure funds should be made out to Franklin University, not Franklin University Library. Payments can be made online via the student's account, in person at the Student Services Welcome Center or delivered through mail (Franklin University Student Financial Services, 201 S. Grant Ave, Columbus OH 43215). Students with charges on their account will have their transcripts held upon graduation and will be prevented from registering for classes.
- Waiving Replacement Charges: Replacement charges will only be waived if the original Franklin University Library item is returned in good condition or a replacement item (same edition and in good shape) has been purchased by the patron. Please contact the library with any questions.
For those students just beginning at Franklin, the Learning Commons Testing Center offers a variety of placement testing options. Franklin also recognizes that many entering students already have significant professional or educational experience for which they may deserve college credit. For those students, the Testing Center administers proficiency testing through CLEP (College Level Examination Program) and DSST, as well as offering FUPE (Franklin University Proficiency Exams) and the Portfolio Credit Program. See “College Credit Alternatives” for more information. Proficiency tests, placement tests and course exams can be administered through the Testing Center.
The Testing Center in located on the first floor of Phillips Hall in the Learning Commons or online at https://www.franklin.edu/current-students/learning-support/testing and can be reached at 614.947.6807, or testing@franklin.edu.
Proctored Testing: Several courses require students to take their examinations outside of the classroom with an approved proctor. Students within 30 minutes of Franklin University's Main Campus should arrange to take their examinations at that that testing site. Community College Alliance (CCA) students should use any proctoring services available through their community college. All other students are required to locate an appropriate proctor and are responsible for any/all associated fees. For additional guidance, please view the Proctor Guidelines.
While pursuing an education at the University, students will be using some of the latest technology available. To help students maximize the benefits of this technology, please visit the University Self Support Portal, at http://support.franklin.edu. The Self Support portal offers tips, walkthroughs, and all of the information students need to get oriented and up to speed with the technology they will be using at the University. For issues that require additional support, we offer the support of the Technology Help Desk, available by telephone, email, and live chat, the Help Desk is able to assist with the following:
- Retrieving usernames and resetting passwords (identity verification required)
- Accessing and utilizing email
- Accessing online resources
- Navigating the University Learning Management System
- The Help Desk also offers remote desktop connection sessions for additional assistance if necessary
The Help Desk requires a few identifying pieces of information when a student calls, sends an email, requests a chat session, or submits an incident request through the self-support portal. The student’s first and last names are required. The student will also need to be as specific as possible when describing problems. For example:
- If experiencing problems accessing a course, the student must provide the course name as well as the section number
- If experiencing errors within an application, Web browser, or operating system, the student must provide the exact error message, the task being performed when the error occurred, the frequency the problem has occurred, and if any troubleshooting steps have been attempted
This information will provide the technician an effective starting point within the troubleshooting process. Tutorials, Frequently Asked Questions, System News and Alerts, and other resources can be found by visiting the Self Service Portal at http://support.franklin.edu.
Please Note: The Help Desk will not be able to assist students whose devices do not meet the minimum technology requirements as listed in the “Technology” section of this bulletin. These requirements include operating systems, hardware specifications, installed web browsers, and available software. To receive technical assistance:
Franklin University Students
- Self Service Portal: http://support.franklin.edu
- Call: Local 614.947.6222, or Toll Free 1.866.435.7006
- Email: helpdesk@franklin.edu
- Chat: http://www.franklin.edu/helpdesk
Hours of operation (EST):
Monday - Thursday: 8:00 a.m. - 8:00 p.m.
Friday: 8:00 a.m. - 5:00 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.
Sunday: 1:00 p.m. - 5:00 p.m.
The Franklin University online bookstore can be accessed by navigating to https://franklin.edu/bookstore . The online bookstore, operated by MBS Direct, is where students go to purchase all print textbooks for their courses. Many courses utilize electronic resources, however some courses will continue to use print textbooks. When placing an order, students must create an account using their name and email address. Students will use this account for all future orders. Once the order is placed, all textbooks will be shipped within two business days.
To uphold the company’s commitment to quality customer service, MBS Direct agrees to refund or exchange, without penalty, any textbook within one week from the start of classes, provided the book is still in original condition and accompanied by the original sales receipt. Instructions for the MBS Direct refund policy will accompany all orders shipped by mail.
The Center for Career Development supports the mission and goals of University by assisting students and alumni in exploring and pursuing meaningful careers over a lifetime. This is accomplished by fostering positive relationships with students, alumni, faculty, staff, administrators, employers, and the greater community. Services may include career coaching, resume writing services, career development and job search workshops, networking opportunities, company information sessions, job fairs and job/internship boards, industry career forums, recruitment activities, and career services resources. Students can visit www.franklin.edu/careerdev or contact the Center for Career Development at careerdev@franklin.edu.
The International Institute for Innovative Instruction was formed to physically and intellectually integrate all of Franklin University’s design, assessment, and faculty development functions and design-related academic programs under one roof. The Institute will employ leading-edge practices to solidify the University’s standing as an authority in the creation of innovative, interactive learning platforms and curricula and advanced faculty and teaching development for diverse learner populations around the world. Franklin University’s highly-experienced, credentialed design faculty – with the Institute’s resources and technology supporting them – will be uniquely positioned to create customized curriculum, develop teaching faculty, credential and staff instructors, further new and existing academic partnerships, and continue the advancement of research and scholarship in the instructional design field.
The Institute is led by Vice President, Patrick Bennett. Faculty include:
- Doctorally-qualified instructional designers;
- Content editors;
- Technical and resources experts;
- Three academic programs and the program chairs
- The Director of Assessment; and,
- The Director of the Center for Teaching Excellence
FranklinWORKS at Franklin University offers seminars and workshops, certification programs, test preparation, and customlearning solutions on a variety of academic and professional development topics. Many programs are developed by Franklin University faculty and staff, based on years of experience and development of best practices in specific subject areas. Details on current offerings can be found on the FranklinWORKS website at https://www.franklin.edu/admissions/partnership-students
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Franklin University
201 S Grant Ave.
Columbus, OH 43215
Local: (614) 797-4700
Toll Free: (877) 341-6300
admissions@franklin.edu
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