Student Support Program

24/7 Counseling Support

Student Support Program

Access support anytime! Pursuing your educational goal is an exciting life experience. It can also be a time of change, adjustment, and stress, and, as a student, you can experience a wide variety of concerns during your time in college. At Franklin University, there are many resources available to support positive mental health. Franklin University’s counseling support program, provided by TELUS Health, is here to help, accessible 24/7, 365 days a year. 


24/7 Confidential Counseling

Phone: 1.866.743.7732

Outside US & Canada - 001.416.380.6578

Mobile App for Apple, Google Play or Android:

To download the mobile app, scan the QR code above.

If you are in a life-threatening situation, contact 911 before calling any campus resources.

Program Details

What does the Student Support Program offer?

  • 24/7 chat and phone support from a professional counselor
  • Access to health assessments, wellbeing content and virtual fitness sessions
  • Support available in multiple languages
  • Referrals to community providers for counseling and other resources

What are some of the common concerns the Student Support Program can help address?

  • Adapting to new challenges
  • Being successful at school 
  • Relationships with friends and family
  • Stress, worry, sadness, loneliness, and depression 

What does confidential mean?

  • Sessions are between you and your counselor 
  • Information is not shared with Franklin employees
  • Students can decide to share information with family, friends, professors, and/or advisors
  • Confidential information may be disclosed in accordance with local, state, and federal laws

Additional Resources