Technology Help Desk

Technology Help Desk

While pursuing an education at Franklin University, students will be using some of the latest technology available. To help maximize the benefits of this technology, we offer the support of the Technology Help Desk. 

Password management tool:

More information about password management: Click Here


Help Desk live chat support: Click Here

Current IT Announcements and Outages: Click Here

Log a Help Desk ticket: Click Here

Learn more about our ticketing system (ServiceDesk Plus): Click Here

The Help Desk is able to assist with the following:

  • Retrieving usernames and passwords (identity verification required)
  • Accessing and utilizing e-mail
  • Accessing and utilizing BlueQuill online resources
  • The Help Desk also offers remote desktop connection sessions for additional assistance

The Help Desk requires a few identifying pieces of information in order to have an effective starting point within the troubleshooting process:

  • First and last name
  • Description of problem(s)
  • Course problems: course name and section number
  • Application errors (in a web browser or in the operating system): exact error message, the task being performed when the error occurred, the number of times the problem has occurred, and whether the computer has been rebooted


BlueQuill – This is the primary portal for coursework. This is accessed by navigating to in your web browser (Google Chrome is preferred). For additional information about navigating and utilizing BlueQuill, you may click on the “Help� icon in the upper-right corner after logging in.

I forgot my password to BlueQuill. Click here for the password reset tool.

How do I view instructor feedback on my assignment?

What do I do if I cannot get certain features of BlueQuill to work correctly?

How do I submit my assignment in BlueQuill?

How can I e-mail my classmates?

I recently applied to Franklin University. Can I get into BlueQuill?

Office 365 – Provided by Microsoft, Office 365 hosts your email as well as online web apps of Microsoft Office applications. This is accessed by navigating to or by clicking the “Email” shortcut from within BlueQuill. For additional information and training on Office 365 email and applications, you may visit and then click on the link that says “Office 365 learning center for business and education.”

I can log into BlueQuill, but not my e-mail. What do I do?

Can I get my e-mail on my iPhone or iPad?

Can I get my e-mail on my Android phone?

How can I create contact lists?

My online e-mail does not look correct. What is wrong?

How can I download Microsoft Office?

How can I download Microsoft Office for Mac?

Contact by Email:
Contact by Phone (Local): 614.947.6222
Contact by Phone (Toll Free): 1.866.435.7006
Contact by Chat: click here to start a chat support session

The hours of operation for the Help Desk are as follows:
Monday-Thursday: 8:00 a.m. - 8:00 p.m. EST
Friday: 8:00 a.m. - 5:00 p.m. EST
Saturday: 9:00 a.m. - 1:00 p.m. EST
Sunday: 1:00 p.m. - 5:00 p.m. EST

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