Help Desk

Help Desk

Help Desk

While pursuing an education at Franklin University, you'll enjoy the most recent technology available. To help you maximize the benefit of this technology, Help Desk staff members are available by phone, email, or instant chat to assist you with the following:

  • Logging into a class
  • Logging into email
  • Retrieving username and password (Student ID or SSN required)
  • Logging into Computer Science servers
  • Assisting with basic software applications used at the University
  • Helping with basic computer literacy

The Franklin University Technology Help Desk requires identification when a student calls or emails, including:

  • First and last name
  • Description of problem(s)
  • Course problems: course name and section number
  • Application errors (in the Web browser, or in the operating system): exact error message, the task being performed when the error occurred, the number of times the problem has occurred, and whether the computer has been rebooted

This information will provide the technician an effective starting point to the troubleshooting process.

System News & Alerts

Technology related news and alerts, including outages and system messages affecting students and faculty for the current month are listed below.

 

Affected Service: Staff/Faculty Zimbra Email

Date Discovered: 4/8/2012 8:10 p.m. EST

Date Resolved: 4/8/2012 10:00 p.m. EST

Affected Audience: Faculty, Staff

Description: Staff/Faculty Zimbra accounts were intermittently having issues sending email to external email addresses during this time. No mail was lost during this interruption.

 

Please see our News & Alerts Archive page for past system messages.

 

Knowledge Base & Contact Information

Stuck? Our Knowledge Base page includes, helpful links, frequently asked questions, and solutions to help advance your knowledge and make your computing experience as pleasant and productive as possible.

Can't find a solution in our Knowledge Base? You may also contact the Help Desk by phone, email, or chat live with a technician.

Local: 614.947.6222
Toll Free: 1.866.435.7006
Email: helpdesk@franklin.edu
Instant Message: Chat live with a technician!

Our hours of operation are as follows:
Monday-Thursday: 8:00 a.m. - 8:00 p.m. EST
Friday: 8:00 a.m. - 5:00 p.m. EST
Saturday: 9:00 a.m. - 1:00 p.m. EST
Sunday: 1:00 p.m. - 5:00 p.m. EST

Testimonials

Have a question?

Get Answers Now Ask Franklin's Virtual Advisor:

Ask real questions like
"How do I apply?"

Ready to start an application?

Franklin's student-centered philosophy is one of the many reasons so many students choose us!

START YOUR APPLICATION