Technology Help Desk

Technology Help Desk

While pursuing an education at Franklin University, students will be using some of the latest technology available. To help maximize the benefits of this technology, we offer the support of the Technology Help Desk. 

The Help Desk is able to assist with the following:

  • Retrieving usernames and passwords (identity verification required)
  • Accessing and utilizing e-mail
  • Accessing and utilizing BlueQuill online resources
  • The Help Desk also offers remote desktop connection sessions for additional assistance

The Help Desk requires a few identifying pieces of information in order to have an effective starting point within the troubleshooting process:

  • First and last name
  • Description of problem(s)
  • Course problems: course name and section number
  • Application errors (in a web browser or in the operating system): exact error message, the task being performed when the error occurred, the number of times the problem has occurred, and whether the computer has been rebooted

Log a service request here, using your myFranklin or Self-Service username and password (Click Here).

Most FAQs below will direct you to our request tracking system, ServiceDesk. See more information about using ServiceDesk (Click here).

BlueQuill – This is the primary portal for coursework. This is accessed by navigating to in your web browser (Google Chrome is preferred). For additional information about navigating and utilizing BlueQuill, you may click on the “Help” icon in the upper-right corner after logging in.

I forgot my password to myFranklin.

How do I view instructor feedback on my assignment?

What do I do if I cannot get certain features of BlueQuill to work correctly?

How do I submit my assignment in BlueQuill?

How can I e-mail my classmates?

I recently applied. Can I get into BlueQuill?

Office 365 – Provided by Microsoft, Office 365 hosts your email as well as online web apps of Microsoft Office applications. This is accessed by navigating to or by clicking the “Email” shortcut from within BlueQuill. For additional information and training on Office 365 email and applications, you may visit and then click on the link that says “Office 365 learning center for business and education.”

I can log into BlueQuill, but not my e-mail. What do I do?

Can I get my e-mail on my iPhone or iPad?

Can I get my e-mail on my Android phone?

How can I create contact lists?

My online e-mail does not look correct. What is wrong?

How can I download Microsoft Office?

How can I download Microsoft Office for Mac?

Adobe Connect – This application is used for online meeting and collaboration between instructors and students. More information regarding Adobe Connect is available from within your BlueQuill course or from the Help Desk Self-Support Portal.

How can I check the quality of my Adobe Connect / Meet connection?

I cannot see the recording that my teacher posted. What can be done?

Can I get to my Meet / Adobe Connect session on my mobile device?

Adobe Connect will not recognize my microphone or camera. What can be done?

How can I troubleshoot audio problems?

Click here to view recent IT Announcements/Outage Update.

The Franklin University IT department's scheduled maintenance windows are:

  • Tuesdays Midnight to 6 AM
  • Fridays Midnight to 6 AM

Contact by Email:
Contact by Phone (Local): 614.947.6222
Contact by Phone (Toll Free): 1.866.435.7006
Contact by Chat: click here to start a chat support session

The hours of operation for the Help Desk are as follows:
Monday-Thursday: 8:00 a.m. - 8:00 p.m. EST
Friday: 8:00 a.m. - 5:00 p.m. EST
Saturday: 9:00 a.m. - 1:00 p.m. EST
Sunday: 1:00 p.m. - 5:00 p.m. EST


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