Help Desk

News and Alerts

While pursuing an education at Franklin University, you'll enjoy the most recent technology available. To help you maximize the benefit of this technology, Help Desk staff members are available by phone or email to assist you with the following:

• Logging into a class
• Logging into email
• Retrieving username and password (Student ID or SSN required)
• Logging into Computer Science servers
• Assisting with basic software applications used at the University
• Helping with basic computer literacy

The Franklin University Technology Help Desk requires identification when a student calls or emails, including:

• First and last name
• Description of problem(s)
• Course problems: course name and section number
• Application errors (in the Web browser, or in the operating system): exact error message, the task being performed when the error occurred, the number of times the problem has occurred, and whether the computer has been rebooted

This information will provide the technician an effective starting point to the troubleshooting process.

System Maintenance

For information about scheduled system downtime, please see our Regularly Scheduled System Maintenance policy.

Standard Lab Software

• Adobe Acrobat Reader 8
• Computer Science applications such as: Knoppix VM 5.1.1, Aptana IDE, BlueJ, Eclipse, Nvu
• Faronics Deep Freeze 6
• McAfee VirusScan Enterprise 8.5
• Microsoft FrontPage 2003
• Microsoft Internet Explorer 7 
• Microsoft Office 2007 to include: Word, Excel, PowerPoint, Access
• Microsoft Visio 2007, Project 2007, and Publisher 2007
• Microsoft Visual Studio .NET Professional v.7
• Microsoft Windows XP Professional OS
• Mozilla Firefox 2.x
• Nvu
• Oracle SQL *Plus 9
• Photoshop Elements 6
• PuTTy
• QuickTime Player 7
• RealPlayer 10.5
• WinSCP (Secure FTP)
• WinZip 11.1

Hours of Operation

Contact Information

614.947.6222
toll free 1.866.HELP.006 (1.866.435.7006)
helpdesk@franklin.edu

Student Account Policy

Please view the Franklin University Academic Bulletin for the most current student technology account information.

Tutorials

Step-by-step video instructions for using Microsoft Office applications

Microsoft Office Tutorials

• FrontPage Tutorials
• Reviewing Tool Bar Tutorials

Frequently Asked Questions & Reference Pages

Stuck? Use these FAQ reference guides to help advance your knowledge and make your computing experience as pleasant and productive as possible.

• FAQ: MS Office 2007 Reference Links
• FAQ: myFranklin Login and SSO
• FAQ: MS Access 2000
• FAQ: MS Excel 2000
• FAQ: MS PowerPoint 2002
• FAQ: MS Word 2002
• Reference Page: Useful Web Sites
• Reference Page: Available Software
• Secure Access to Einstein
• Student Union Tutorials
• Bulletin Board Tutorials
• Download Sites
• Technical Requirements for Franklin University Course Materials
• FAQ: myFranklin
• Courses on the Web
• Franklin Email System
• Wireless Access FAQs