We’re here to help

While pursuing an education at Franklin University, students will be using some industry leading and customized educational applications and resources. To help maximize the benefits of these applications and resources, we offer the support of the Technology Help Desk.

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Reset Your Password See IT Outage Information Submit a Helpdesk Ticket Live Chat with the HelpDesk

User Account and Contact Information

Accounts & Passwords FAQS

Hours & Contact Information

The Franklin University Help Desk is available during the following hours:
Monday through Thursday: 8AM - 8PM (EST)
Friday: 8AM - 5PM (EST)
Saturday: 9AM - 1PM (EST)
Sunday: 1PM - 5PM (EST)

The Franklin University Help Desk can be reached:
Log a Help Desk request
Click here to chat with the Help Desk
helpdesk@franklin.edu
1.866.435.7006
614.947.6222

When Contacting the Help Desk

The Help Desk is able to assist with the following:

Retrieving usernames and passwords (identity verification required)
Accessing and utilizing e-mail
Accessing and utilizing Canvas online resources
The Help Desk also offers remote desktop connection sessions for additional assistance

We will need the following identifying pieces of information in order to have an effective starting point within the troubleshooting process:

First and last name
Description of problem(s)
Course problems: course name and section number
Application errors (in a web browser or in the operating system): exact error message, the task being performed when the error occurred, the number of times the problem has occurred, and whether the computer has been rebooted

Computer Access

The Learning Commons (Phillips Hall) computers are available for use by Franklin University faculty, staff, alumni and students currently enrolled at Franklin. Each computer in the Learning Commons is loaded with Microsoft Office 2019 and various other software applications.

Franklin University encourages the use of electronic communication, technology, and computing for the purpose of instruction, administration, advancement, research, and study. For policies regarding the use of technology, see our Information Technology Acceptable Use Policy.

Main Campus: Phillips Hall

Computers that can be used by our student body outside of the classroom are located in the library area. The library on the main floor of Phillips Hall within the Learning Commons.

Computer access is available following the Library's hours of operation.

Lab Rules

All students must sign into a computer before being able to use that computer.
Currently enrolled students may use the labs. Other audiences should check with library staff to see if they can log in.
Food and drinks are welcomed in the labs.
Children under the age of 18 are not permitted in the labs.
Computers are for academic purposes only.
Limit your printed documents to 25 pages. If you must print more than this, ask for assistance or print during the morning or late evening hours during the labs’ slower periods.
Be considerate of other students – try to keep conversations and noise to a minimum.
Cell phones must be set on vibrate or silence mode. Conduct phone conversations outside the library so other students are not disturbed.
Adhere to Franklin University’s Information Technology Acceptable Use Policy.

We’re here to help

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