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Technology Support

We’re here to help

While pursuing an education at Franklin University, students will be using some of the latest technology available. To help maximize the benefits of this technology, we offer the support of the Technology Help Desk. 

Quick Links

Contacting the Helpdesk

The Help Desk is able to assist with the following:

  • Retrieving usernames and passwords (identity verification required)
  • Accessing and utilizing e-mail
  • Accessing and utilizing BlueQuill online resources
  • The Help Desk also offers remote desktop connection sessions for additional assistance

We will need the following identifying pieces of information in order to have an effective starting point within the troubleshooting process:

  • First and last name
  • Description of problem(s)
  • Course problems: course name and section number
  • Application errors (in a web browser or in the operating system): exact error message, the task being performed when the error occurred, the number of times the problem has occurred, and whether the computer has been rebooted

FAQS

Computer Access

The Learning Commons (Phillips Hall) computers are available for use by Franklin University faculty, staff, alumni and students currently enrolled at Franklin. Each computer in the Learning Commons is loaded with Microsoft Office 2017 and various other software applications. 

Franklin University encourages the use of electronic communication, technology, and computing for the purpose of instruction, administration, advancement, research, and study. For policies regarding the use of technology, see our Information Technology Acceptable Use Policy.