We’re here to help
While pursuing an education at Franklin University, students will be using some of the latest technology available. To help maximize the benefits of this technology, we offer the support of the Technology Help Desk.
Quick Links
User Account and Contact Information
The Franklin University Help Desk is available during the following hours:
Monday through Thursday: 8AM - 8PM (EST)
Friday: 8AM - 5PM (EST)
Saturday: 9AM - 1PM (EST)
Sunday: 1PM - 5PM (EST)
The Franklin University Help Desk can be reached:
Log a Help Desk request
Click here to chat with the Help Desk
helpdesk@franklin.edu
1.866.435.7006
614.947.6222
When Contacting the Help Desk
The Help Desk is able to assist with the following:
- Retrieving usernames and passwords (identity verification required)
- Accessing and utilizing e-mail
- Accessing and utilizing Canvas online resources
- The Help Desk also offers remote desktop connection sessions for additional assistance
We will need the following identifying pieces of information in order to have an effective starting point within the troubleshooting process:
- First and last name
- Description of problem(s)
- Course problems: course name and section number
- Application errors (in a web browser or in the operating system): exact error message, the task being performed when the error occurred, the number of times the problem has occurred, and whether the computer has been rebooted
Computer Access
The Learning Commons (Phillips Hall) computers are available for use by Franklin University faculty, staff, alumni and students currently enrolled at Franklin. Each computer in the Learning Commons is loaded with Microsoft Office 2016 and various other software applications.
Franklin University encourages the use of electronic communication, technology, and computing for the purpose of instruction, administration, advancement, research, and study. For policies regarding the use of technology, see our Information Technology Acceptable Use Policy.
Computers that can be used by our student body outside of the classroom are located in the library area. The library on the main floor of Phillips Hall within the Learning Commons.
Computer access is available following the Library's hours of operation.
- All students must sign into a computer before being able to use that computer.
- Only currently enrolled students may use the labs.
- Food and drinks are welcomed in the labs.
- Children under the age of 18 are not permitted in the labs.
- Computers are for academic purposes only.
- Limit your printed documents to 25 pages. If you must print more than this, ask for assistance or print during the morning or late evening hours during the labs’ slower periods.
- Be considerate of other students – try to keep conversations and noise to a minimum.
- Cell phones must be set on vibrate or silence mode. Conduct phone conversations outside the library so other students are not disturbed.
- Adhere to Franklin University’s Information Technology Acceptable Use Policy.
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