We’re here to help
While pursuing an education at Franklin University, students will be using some of the latest technology available. To help maximize the benefits of this technology, we offer the support of the Technology Help Desk.
Quick Links
Contacting the Helpdesk
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The Help Desk is able to assist with the following:
- Retrieving usernames and passwords (identity verification required)
- Accessing and utilizing e-mail
- Accessing and utilizing BlueQuill online resources
- The Help Desk also offers remote desktop connection sessions for additional assistance
We will need the following identifying pieces of information in order to have an effective starting point within the troubleshooting process:
- First and last name
- Description of problem(s)
- Course problems: course name and section number
- Application errors (in a web browser or in the operating system): exact error message, the task being performed when the error occurred, the number of times the problem has occurred, and whether the computer has been rebooted
FAQS
- I forgot my password to BlueQuill. Click here for the password reset tool.
- How can I get an unofficial transcript?
- I recently applied to Franklin University. Can I get into BlueQuill?
- I cannot log into the Franklin University Library website. What should I do?
- I'm an applicant to Franklin University and I forgot my application password. What should I do?
- How can I prevent being locked out of BlueQuill?
BlueQuill – This is the primary portal for coursework. This is accessed by navigating to https://bluequill.franklin.edu in your web browser (Google Chrome is preferred). For additional information about navigating and utilizing BlueQuill, you may click on the “Help” icon in the upper-right corner after logging in.
- I forgot my password to BlueQuill. Click here for the password reset tool.
- What do I do if I cannot get certain features of BlueQuill to work correctly?
- How do I submit my assignment in BlueQuill?
- How do I view instructor feedback on my assignment?
- How can I e-mail my classmates?
- I recently applied to Franklin University. Can I get into BlueQuill?
Office 365 – Provided by Microsoft, Office 365 hosts your email as well as online web apps of Microsoft Office applications. This is accessed by navigating to mail.franklin.edu or by clicking the “Email” shortcut from within BlueQuill. For additional information and training on Office 365 email and applications, you may visit support.office.com and then click on the link that says “Office 365 learning center for business and education.”
- What is phishing? What do I do with a phishing email or malicious email?
- Can I get my e-mail on my iPhone or iPad?
- Can I get my e-mail on my Android phone?
- How can I create contact lists?
- How can I download Microsoft Office?
- How can I download Microsoft Office for Mac?
- Is there any storage space available to me so that I can store and organize my assignments?
Adobe Connect – This application is used for online meeting and collaboration between instructors and students. More information regarding Adobe Connect is available from within your BlueQuill course or from the Help Desk Self-Support Portal.
- How can I check the quality of my Adobe Connect / Meet connection?
- I cannot see the recording that my teacher posted. What can be done?
- Can I get to my Meet / Adobe Connect session on my mobile device?
- Adobe Connect will not recognize my microphone or camera. What can be done?
- How can I troubleshoot audio problems?
- I am having issues with McGraw-Hill connect. (Click here for McGraw-Hill support)
- I having issue with MyITLab, MyEconLab, or other Pearson application. (Click here for support)
- I am having trouble with Grammarly. (Click here for support)
- How can I setup a turnitin.com account, enroll in a turnitin.com class, or submit an assignment through turnitin.com?
- How do I view my originality report on turnitin.com?
- I cannot log into the Franklin University Library website. What should I do?
- What are the system requirements for online learning at Franklin University?
- I'm an applicant to Franklin University and I forgot my password. What should I do?
- Is there any storage space available to me so that I can store and organize my assignments?
- I am looking for an unofficial transcript. Where can I find it?
The Franklin University Help Desk is available during the following hours:
Monday through Thursday: 8AM - 8PM (EST)
Friday: 8AM - 5PM (EST)
Saturday: 9AM - 1PM (EST)
Sunday: 1PM - 5PM (EST)
The Franklin University Help Desk can be reached:
Click here to chat with the Help Desk
helpdesk@franklin.edu
1.866.435.7006
614.947.6222
To keep track of IT outages and Announcements: CLICK HERE
Computer Access
The Learning Commons (Phillips Hall) computers are available for use by Franklin University faculty, staff, alumni and students currently enrolled at Franklin. Each computer in the Learning Commons is loaded with Microsoft Office 2016 and various other software applications.
Franklin University encourages the use of electronic communication, technology, and computing for the purpose of instruction, administration, advancement, research, and study. For policies regarding the use of technology, see our Information Technology Acceptable Use Policy.
Main Campus computers are located in the lower level of Phillips Hall within the Learning Commons.
Computer access is available following the Library's hours of operation.
- All students must sign in before using a computer in any of the labs.
- Only currently enrolled students may use the labs.
- Food and drinks are welcomed in the labs.
- Children under the age of 18 are not permitted in the labs.
- Computers are for academic purposes only.
- Limit your printed documents to 25 pages. If you must print more than this, ask for assistance or print during the morning or late evening hours during the labs’ slower periods.
- For printing course manuals, ask for assistance in using our dedicated manual printer.
- Be considerate of other students – try to keep conversations and noise to a minimum.
- Cell phones and pagers must be set on vibrate or silence mode. Conduct phone conversations outside the lab so other students are not disturbed.
- Adhere to Franklin University’s Information Technology Acceptable Use Policy.
- Center for Public Safety & Cybersecurity Education
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Franklin University
Founded in 1902, Franklin is an accredited nonprofit university offering flexible college degrees online and at locations in Ohio and the Midwest.
Franklin University
201 S Grant Ave.
Columbus, OH 43215
Local: 614.797.4700
Toll Free: 1.877.341.6300
admissions@franklin.edu
Copyright 2018 Franklin University
Franklin University is accredited by the Higher Learning Commission (1.800.621.7440) and authorized by the Ohio Department of Higher Education.
This institution is authorized by the Indiana Board for Proprietary Education, 101 W. Ohio St., Suite 670, Indianapolis, IN 46204-1984.
Franklin University is committed to being an inclusive community free from all forms of discrimination and harassment.