We’re here to help
While pursuing an education at Franklin University, students will be using some of the latest technology available. To help maximize the benefits of this technology, we offer the support of the Technology Help Desk.
The Franklin University Help Desk is available during the following hours:
Monday through Thursday: 8AM - 8PM (EST)
Friday: 8AM - 5PM (EST)
Saturday: 9AM - 1PM (EST)
Sunday: 1PM - 5PM (EST)
The Help Desk is able to assist with the following:
We will need the following identifying pieces of information in order to have an effective starting point within the troubleshooting process:
The Learning Commons (Phillips Hall) computers are available for use by Franklin University faculty, staff, alumni and students currently enrolled at Franklin. Each computer in the Learning Commons is loaded with Microsoft Office 2016 and various other software applications.
Franklin University encourages the use of electronic communication, technology, and computing for the purpose of instruction, administration, advancement, research, and study. For policies regarding the use of technology, see our Information Technology Acceptable Use Policy.
Computers that can be used by our student body outside of the classroom are located in the library area. The library on the main floor of Phillips Hall within the Learning Commons.
Computer access is available following the Library's hours of operation.
201 S Grant Ave.
Columbus, OH 43215
Toll Free: 1.877.341.6300
Copyright 2019 Franklin University
Franklin University is accredited by the Higher Learning Commission (1.800.621.7440) and authorized by the Ohio Department of Higher Education.
This institution is authorized by the Indiana Board for Proprietary Education, 101 W. Ohio St., Suite 670, Indianapolis, IN 46204-1984.
Franklin University is committed to being an inclusive community free from all forms of discrimination and harassment.