Google IT Support Professional Certificate Online

Fast track your IT career with the Google IT support training and certificate that helps you learn about network protocols, operating systems, and solving problems using code.

Franklin University has partnered with Coursera Campus to provide cutting-edge certificates to learners seeking to advance. Courses are open to all learners. No application required.

What You Will Learn

  • Build a technical foundation for an entry-level role in IT support
  • Get an overview of computer networking technologies, including network services, TCP/IP protocols and cloud applications
  • Learn about and practice configuring hardware, managing users and working with system logs and remote connection tools
  • Explore a variety of IT best practices and processes ranging from data protection to network security to infrastructure management

About the Google IT Support Professional Certificate

The Google IT Support Professional Certificate prepares you to enter the world of technology with entry-level qualifications -- no degree necessary. You'll learn the fundamentals of operating systems, cloud computing, network protocols and more. 

The five self-paced courses that comprise this professional certificate  include practice-based, real-world assignments that ready you for a variety of IT roles, including computer support specialist, help desk technician and QA analyst.

With this curriculum, you'll develop skills across the essential IT functions, such as Linux command line, systems administration and encryption algorithms.

If you like interactive content and are looking to embark on an IT career, then the Google IT Support Professional Certified developed by Google is for you.

Required Google IT Support Professional Certificate Courses

Technical Support Fundamentals

BEGINNER | Information Technology | Self-paced | 20 hours

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting
The Bits and Bytes of Computer Networking

BEGINNER | Information Technology | Self-paced | 25 hours

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting. By the end of this course, you’ll be able to: ● describe computer networks in terms of a five-layer model ● understand all of the standard protocols involved with TCP/IP communications ● grasp powerful network troubleshooting tools and techniques ● learn network services like DNS and DHCP that help make computer networks run ● understand cloud computing, everything as a service, and cloud storage
Operating Systems and You: Becoming a Power User

BEGINNER | Information Technology | Self-paced | 31 hours

In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware. By the end of this course you’ll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter ● set up users, groups, and permissions for account access ● install, configure, and remove software on the Windows and Linux operating systems ● configure disk partitions and filesystems ● understand how system processes work and how to manage them ● work with system logs and remote connection tools ● utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role
System Administration and IT Infrastructure Services

BEGINNER | Information Technology | Self-paced | 24 hours

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster. By the end of this course you’ll be able to: ● utilize best practices for choosing hardware, vendors, and services for your organization ● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers ● understand how to make the most of the cloud for your organization ● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP ● choose and manage the tools that your organization will use ● backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster ● utilize systems administration knowledge to plan and improve processes for IT environments
IT Security: Defense against the digital dark arts

BEGINNER | Information Technology | Self-paced | 24 hours

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team. At the end of this course, you’ll understand: ● how various encryption algorithms and techniques work as well as their benefits and limitations. ● various authentication systems and types. ● the difference between authentication and authorization. ● how to evaluate potential risks and recommend ways to reduce risk. ● best practices for securing a network. ● how to help others to grasp security concepts and protect themselves.

Bolster Your Professional Skills

Take back control or rethink your career by strengthening your skills with a Professional Certificate through Franklin. Learn, hone or master job-related skills with professional development classes that won't break the bank or gobble up your free time. These online courses let you feed your curiosity and develop new skills that have real value in the workplace. Learn at your own pace. Cancel your subscription anytime.

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Through Franklin’s partnership with Coursera, Certificate courses let you apply your learnings and build a career portfolio that helps demonstrate your professional capabilities to employers. Whether you're moving into a new field or progressing in your current one, the hands-on projects offer real-world examples that help illustrate your skills and abilities. Project completion is required to earn your Certificate.

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Get noticed by hiring managers and by your network of professional connections when you add a Professional Certificate to your credentials. Many Certificates are step toward full certification while others are the start of a new career journey. At Franklin, your Certificate also may be evaluated for course credit if you decide to enroll in one of our many degree programs.

Frequently Asked Questions

How much does the Google IT Support Professional Certificate cost?

When you enroll in this self-paced certificate program, you decide how quickly you want to complete each of the courses in the specialization. To access the courses, you pay a small monthly cost of $35, so the total cost of your Professional Certificate depends on you. Plus, you can take a break or cancel your subscription anytime.

How long does it take to finish the Google IT Support Professional Certificate?

It takes about 4-5 months to finish all the courses and hands-on projects to earn your certificate.

What prior experience do I need to enroll?

This intermediate-level series is for technology-minded individuals with related experience, such as software development.

What will I be able to do with my Google IT Support Professional Certificate?

This certificate can put you on the fast-track to a challenging, competitive paying career. Use it to showcase your new skills, expand your opportunities or ready yourself for CompTIA A+ IT certification exams.

Do I need to apply and be accepted as a Franklin University student to take courses offered through the FranklinWORKS Marketplace?

No. Courses offered through the Marketplace are for all learners. There is no application or admission process.



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If you are with an organization looking to upskill your workforce, discounted group pricing is available. Please contact:

Whitney Iles
Director of Partnerships and Client Management
whitney.iles@franklin.edu
614.947.6702

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