Nationwide

Retaining and growing talent with online and on-site training opportunities

Franklin was retained by Nationwide to assist on two associate training projects. For the Claims Department, Franklin was able to create two self-paced, online training modules to help associates build skills in coverage verification and claim investigation. For the IT department, Franklin provided on-site courses – and instructors –  to re-train current COBOL programmers to meet the organization’s new JAVA needs. Both solutions enabled Nationwide to provide education as an employee benefit that would enable associates to develop and progress within the organization.  

Nationwide Technology

Solution Snapshot

Problem
The phase out of COBOL and introduction of Java required replacing or re-training an entire team of Nationwide programmers.

Solution
Nationwide partnered with Franklin University in offering a four-part series of courses to give programmers foundational knowledge of Java within a 2-year period.

Results
The initial course was deployed within 1 month of engagement with Franklin. While participants were not required to complete all four courses, 11 individuals did complete the inaugural training. Since then, more than 80 Nationwide employees have completed at least one of the four courses.

Solution Details

As part of its partnership with Nationwide, Franklin University developed a series of four courses to help equip its COBOL programmers with the Java knowledge necessary to achieve business and performance goals. Within one month of the original request from Nationwide, the first course was offered.

The four-course series includes:

  • Introduction to Computer Science and Object-Oriented Programming
  • Object-Oriented Data Structures and Algorithms I
  • Database Management Systems
  • Application Server Programming

A Franklin faculty member instructs employees onsite at Nationwide’s main location, while also providing simultaneous instruction to satellite locations via AdobeConnect. Session times are tailored to coincide with the end of a typical workday. The first two courses are offered with the fall and winter terms; the third and fourth courses are offered on an as-needed basis.

As part of the partnership, Nationwide’s programmers who participate in the Java training are classified as non-degree seeking students at Franklin. This not only satisfies immediate training needs, it means they’re also earning college credit with the option to continue taking courses to meet long-term education goals, too.

The first course was offered in August 2014, and the first cohort of programmers completed the last of the four courses in May 2016. While participants are only required to take the first two courses to retain a position as programmer, 11 of 14 initial cohorts received certificates of completion for the four-course series in May 2016.

To date, 80 employees have taken at least one class, and one-third of the initial cohort have transitioned to new roles focused on Java programming. Several other individuals advanced to new positions after completing the first two courses.

Nationwide Claims

Solution Snapshot

Need
In effort to support sales personnel, Nationwide’s Training Academy had a need to create on-demand, online training.

Solution
Nationwide's Training Academy partnered with Franklin University to create two self-paced, online training modules

Results
Two online training modules for Coverage Verification and Claim Investigation were successfully deployed.

Solution Details

As part of its partnership with Nationwide, Franklin University created two self-paced, online training modules to support sales personnel. These on-demand modules for Coverage Verification and Claim Investigation were self-paced so that sales personnel could remain active and engaged in their daily work tasks while learning.

Nationwide provided the subject matter experts to create and verify the content. While Franklin provided project management, leadership oversight, instructional design, storyboard development, video production, audio production, and quiz creation.

About Nationwide

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Nationwide is one of the largest insurance and financial services companies in the world, focusing on domestic property and casualty insurance, life insurance and retirement savings, asset management and strategic investments.

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