Salesforce Sales Development Representative Certificate Online

Develop your high-tech sales skills with this Salesforce sales representative certificate training that combines technical skills like research and data analysis with tactical skills like prospecting and customer communication.

Certificate | Beginner | 4-5 months | Coursera
Price: Included in $35 monthly subscription

Franklin University has partnered with Coursera Campus to provide cutting-edge certificates to learners seeking to advance. Courses are open to all learners. No application required.

What You Will Learn

  • Lay the groundwork for a frontline tech career and develop success strategies for becoming a Salesforce Sales Development Representative (SDR)
  • Develop an advanced skill set by applying the proven principles of SV Academy's Conversational Selling Methodology
  • Learn to boost productivity, optimize workflow and problem-solve using the latest SDR tech tools
  • Create a results-driven portfolio to confidently represent your tech sales skills and capabilities during professional job interviews

About the Salesforce Sales Development Representative Professional Certificate

Let the Salesforce Sales Development Representative Professional Certificate be the start of a fast-paced, high-energy career in tech sales. 

The five courses that comprise this certificate are designed to give creative problem-solvers the skills and tools needed to succeed as a tech industry professional, including taking on the SDR role at some of the nation's most well-known companies.

In this program, you'll develop powerful, data-driven skills that will enable you to effectively research and respond to prospects. You'll also learn how to professionally present yourself and successfully represent your organization when it matters most; when it's time to land the sale.

Plus, you'll be introduced to productivity best practices, and learn how to overcome sales objections and convert leads into opportunities. And by the time you complete this professional certificate program and its hands-on lab assignments, you'll have put together a real-world, results-oriented career portfolio that'll help propel you into your future.

Required Salesforce Sales Development Representative Certificate Courses

Groundwork for Success in Sales Development

BEGINNER | Business | Self-paced | 20 hours

This is Course 1 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete later courses, please ensure you have completed this course before moving on. This course is here to introduce you to the key role of a Sales Development Representative at a tech company. We want you to develop a winning professional mindset powered by emotional literacy, strategic thinking, time management, and task prioritization. We’ll also focus on how you’ll be managing your physical, mental, emotional, and spiritual well-being in both your personal and professional life. Course 1 in the Sales Development Representative (SDR) Professional Certificate will give you the necessary skills to launch a career in the non-technical side of the tech industry. In this course you will learn to: - Confidently articulate the purpose and power of the SDR role in the tech industry - Effectively select strategies and tools for developing a winning professional mindset - Justify strategies for time management and prioritization that yield results in your personal and professional life - Compose plans for taking responsibility for your physical, mental, emotional, and spiritual well-being within personal and professional relationships To be successful in this course, you should have: - An ability to communicate in verbal and written form in a way that is accessible and understandable by a general audience (you don’t need to be formal or refined) - Baseline computer literacy (you must be able to use a word processor, web search, and email) - Familiarity with social media, including LinkedIn - Ability and willingness to learn new technology tools - Motivation to grow personally and professionally - Hunger for feedback and coaching
Foundations for Interviewing with Confidence

BEGINNER | Business | Self-paced | 19 hours

This is Course 2 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development. The goal of this course is to prepare you to build your professional tech sales portfolio, and develop and leverage your personal and professional brand. You will be primed to ace your interview and leave a lasting impression on your future employer. These skills will get you in the door of a fast-growing tech company and launch your tech sales career. Course 2 in the Sales Development Representative (SDR) Professional Certificate will give you the necessary skills to launch a career in the non-technical side of the tech industry. By the end of the course, you will be able to: - Develop an understanding of the tech industry landscape in order to cultivate a long term career plan - Construct an intimate understanding of your audience and express a personal story that is unforgettable - Formulate a results-driven professional portfolio that showcases your track record and sets you apart from other candidates - Create a lasting impression through the interview process To be successful in this course, you should have: - An ability to communicate in verbal and written form in a way that is accessible and understandable by a general audience (you don’t need to be formal or refined) - Baseline computer literacy (you must be able to use a word processor, web search, and email) - Familiarity with social media, including LinkedIn - Ability and willingness to learn new technology tools - Motivation to grow personally and professionally - Hunger for feedback and coaching - Successfully completed Course 1 in this training
Conversational Selling Playbook for SDRs

BEGINNER | Business | Self-paced | 25 hours

This is Course 3 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development and Course 2: Foundations for Interviewing with Confidence. This course will dive into the 8 principles of SV Academy’s Conversational Selling Methodology, which will optimize you for success. You’ll be able to integrate these principles not only in the real world, but in your career. Additionally, you’ll be taught SV Academy’s unique approach to objection handling and framework for high-quality prospecting. Course 3 in the Sales Development Representative (SDR) Professional Certificate will give you the necessary skills to launch a career in the non-technical side of the tech industry. By the end of the course, you will be able to: - Understand the process of asking strategic questions, establishing trust, identifying pain points and proposing value in efforts to closing a sale - Identify and empathize with your Ideal Customer Profile (ICP) and target persona to build a high-quality lead list, efficiently qualify prospects, and leverage data to drive activity - Investigate various outreach channels and generate a call script incorporating Conversational Selling strategies - Develop a foundation for emotional intelligence in a sales context and generate an empathetic email - Generate a multi-channel sales strategy to outreach prospects via phone, email, video, and social media To be successful in this course, you should have: - An ability to communicate in verbal and written form in a way that is accessible and understandable by a general audience (you don’t need to be formal or refined) - Baseline computer literacy (you must be able to use a word processor, web search, and email) - Familiarity with social media, including LinkedIn - Ability and willingness to learn new technology tools - Motivation to grow personally and professionally - Hunger for feedback and coaching - Successfully completed the previous courses in this training
Boosting Productivity through the Tech Stack

BEGINNER | Business | Self-paced | 30 hours

This is Course 4 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development, Course 2: Foundations for Interviewing with Confidence, and 3: Conversational Selling Playbook for SDRs. This course demonstrates how to enhance productivity by implementing tech tools that streamline your SDR workflow. You’ll be introduced to a variety of best-in-class sales software that will help you achieve the most optimal results — every time. By the end of the course, you’ll feel confident in formulating bulletproof outreach strategies in order to engage with prospective customers. Course 4 in the Sales Development Representative (SDR) Professional Certificate will give you the necessary skills to launch a career in the non-technical side of the tech industry. By the end of the course, you will be able to: - Examine and navigate the tech stack and stay up-to-date on the latest tech tools used in the tech sales workforce - Understand the basic principles of customer relation management (CRM) tools and how to use them effectively as part of your workflow - Use sales intelligence tools to find prospects and optimize your workflow - Formulate bulletproof outreach strategies to engage with prospective customers - Apply the power of social media and video to find and connect with prospects To be successful in this course, you should have: - An ability to communicate in verbal and written form in a way that is accessible and understandable by a general audience (you don’t need to be formal or refined) - Baseline computer literacy (you must be able to use a word processor, web search, and email) - Familiarity with social media, including LinkedIn - Ability and willingness to learn new technology tools - Motivation to grow personally and professionally - Hunger for feedback and coaching - Successfully completed the previous courses in this training
Practical Guide to Navigating Professional Relationships

BEGINNER | Business | Self-paced | 20 hours

This is Course 5 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development, Course 2: Foundations for Interviewing with Confidence, 3: Conversational Selling Playbook for SDRs, and 4: Boosting Productivity through the Tech Stack. In this course, you’ll develop ‘power’ skills that are often overlooked but can actually determine success in your role. As tech industry professionals, we often get trained on how to do the technical work but not on how to give and receive feedback, communicate effectively, present ourselves professionally, and manage relationships. These human-centered skills make all the difference when you are being considered for a promotion within your company or applying for an exciting role at another company. By taking this course, you’ll gain foundational knowledge and skills to crush it as a top-performing SDR and beyond. By the end of the course, you will be able to: - Build an empathetic approach to communication that highlights your professional demeanor - Produce a message with confidence and clarity in order to achieve results - Develop a clear understanding for implementing specific written communication styles in varying scenarios - Cultivate an understanding of diverse opinions and multiple perspectives in the workplace - Compose a three-month plan to implement feedback, optimize learning, and successfully ramp up your career To be successful in this course, you should have: - An ability to communicate in verbal and written form in a way that is accessible and understandable by a general audience (you don’t need to be formal or refined) - Baseline computer literacy (you must be able to use a word processor, web search, and email) - Familiarity with social media, including LinkedIn - Ability and willingness to learn new technology tools - Motivation to grow personally and professionally - Hunger for feedback and coaching - Successfully completed the previous courses in this training

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Frequently Asked Questions

How much does the Salesforce Sales Development Representative Professional Certificate cost?

When you enroll in this self-paced certificate program, you decide how quickly you want to complete each of the courses in the specialization. To access the courses, you pay a small monthly cost of $35, so the total cost of your Professional Certificate depends on you. Plus, you can take a break or cancel your subscription anytime.

How long does it take to finish the Salesforce Sales Development Representative Professional Certificate?

It takes about 4-5 months to finish all the courses and hands-on projects to earn your certificate.

What prior experience do I need to enroll?

This intermediate-level series is for those with a technical background. Not you? No problem. We recommend that you start by enrolling in AWS Cloud Practitioner Essentials.

What will I be able to do with my Salesforce Sales Development Representative Professional Certificate?

Use this certificate as a jumping off point for an exciting new career in tech sales and to showcase your professional skills to employers looking for collaborative, data-driven team members.

Do I need to apply and be accepted as a Franklin University student to take courses offered through the FranklinWORKS Marketplace?

No. Courses offered through the Marketplace are for all learners. There is no application or admission process.



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