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Report a Problem Form

Having trouble accessing the library’s resources? Use the FAQs below or scroll down to complete this form.

Only students enrolled in the current term have access to library resources.

If you are a doctoral student on a break term needing to complete research and planning to return the following term, please complete this form and the library will contact you.

Troubleshooting Assistance

Do you need assistance to troubleshoot library access issues?  Review the library's troubleshooting guide. 
You may also contact the library at library@franklin.edu or 
(Local) 614-947-6550 or Toll Free: (866) 341-6252

Are you a student that is enrolled for the Fall 2025 term? For future terms, access is available 10 days before the term.
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Library report a problem form