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Having trouble accessing the library’s resources? Use the FAQs below or scroll down to complete this form.

Only students enrolled in the current term have access to library resources.

If you are a doctoral student on a break term needing to complete research and planning to return the following term, please complete this form and the library will contact you.

Troubleshooting Assistance

Are you a student that is enrolled for the Spring 2026 term? For future terms, access is available 10 days before the term.

Yes

I am a doctoral student on a break term and planning to return the following term

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This problem occurred

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Detailed description of the problem

Please include the exact text of any error messages or anything else on screen that lets you know something went wrong. We need enough detail to be able to replicate the problem ourselves, detect it in our log files, or communicate it to a vendor.

Specific URL(s) that show the problem

If a database gives a Persistent Link, Permalink, or Bookmark this as... link, please use that URL. This includes the library QuickSearch and library databases.

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I am reporting this problem for someone else (library user, other staff member, etc.)

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Franklin University Founded in 1902, Franklin is an accredited nonprofit university offering flexible college degrees online and at locations in Ohio and the Midwest.

Frasch Hall, First Floor
201 South Grant Avenue
Columbus, OH 43215

Local: (614) 947-6550
Toll Free: (866) 341-6252

library@franklin.edu

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Troubleshooting Assistance

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