Report A Problem | Franklin University

What is my barcode and when do I use it?

Reporting EBSCO Problems

I've authenticated, why is the database not coming up OR returning me to the login page?

Why won't the resource (full text document, streaming video, etc.) open?

How do I link back to a resource (full text document, streaming video, etc) at a later time?

Identifying and reporting OhioLINK emergencies

Services Affected

Specific database (if applicable)

This problem occurred

This is primarily a problem with

Detailed description of the problem

Please include the exact text of any error messages or anything else on screen that lets you know something went wrong. We need enough detail to be able to replicate the problem ourselves, detect it in our log files, or communicate it to a vendor.

Specific URL(s) that show the proble

If a database gives a Persistent Link, Permalink, or Bookmark this as... link, please use that URL. This includes the library catalog, OhioLINK catalog, OneSearch, and library databases.

Library report a problem form

I am experiencing this problem myself

I am reporting this problem for someone else (library user, other staff member, etc.)

Browser used

IP Address

Contact Information

Your Name

Your Email

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If one of the topics below addresses the problem you have encountered, please review the information on that page before, or instead of, using this form.

Library

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