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FAQs Section

The myFranklin login used for library resources is the same as your myFranklin username and password combination! It is used to access research databases, request books online from the search catalog, as well as managing and accessing your library account.

The password is the same password you use when logging into myFranklin.

Still not sure? If you have trouble logging in or cannot remember your e-mail username or password, please e-mail the Help Desk , call them at 614-341-6222 or toll free at 1-877-341-6300 ext 6222 for assistance or reset your password. For additional information, please visit the Help Desk's Website.
Students and Faculty: Your barcode is made up of your myFranklin username, plus the last two digits of your Unique ID. (Your unique ID can be found in the upper right corner in myFranklin)
Staff: Your barcode is made up of your myFranklin username plus 99.
Examples:

astudent0108
astaff99

When logging in with your barcode think of it as your password.  And for your 'username' you will actually be prompted to enter your name. Enter it in this format– Firstname Lastname as you are registered (e.g., Joseph Doe, not Joe Doe).

Your library barcode is a unique ID used in several scenarios. When/if the Franklin library resources (or network) is unavailable, your barcode enables you to access the OhioLINK databases as well as request OhioLINK material from the OhioLINK catalog.

In such cases where you are accessing OhioLINK databases as a backup to the Franklin Library services, a full list of those databases are available here: https://databases.ohiolink.edu/ap/1?0

Contact the Library if you have problems using your library barcode.
Errors you might experience when using your myFranklin login:

  • For General Questions: learn more about your myFranklin login from the Helpdesk.
  • Authentication Failed: this may be as simple as a typo, try again and/or verify that you are using the correct myFranklin login.
  • "Your Record Can Not Be Authorized": reset your passwords here and/or contact the Help Desk via e-mail or by phone at 614-341-6222 or toll free at 1-877-341-6300 ext 6222 for assistance.
  • "Currently unable to access campus identification information. Please see a librarian for assistance.": reset your passwords here and/or contact the Help Desk via e-mail or by phone at 614-341-6222 or toll free at 1-877-341-6300 ext 6222 for assistance.
  • If upon entering your login information the screen "blinks" and prompts you to login again, the firewall or security settings may be too high. If that is the case, you need to either disable the firewall while using the database(s), open the ports listed, or uncheck the "Block all secure ports" rule if using Internet Explorer.
  • Cannot connect to the remote server: while trying to verify your information within our local library automation system, either the university network is down or the library server is not available.
You will not be able to authenticate until the problem is resolved. Check for campus outage information on your myFranklin announcements if available and/or contact the Help Desk.

Alternatively, you can access all OhioLINK databases directly at http://www.ohiolink.edu/resources.cgi This is a back up access point to be used when needed.

Errors you might experience when using your barcode login:
  • Not Unique ID: this means a duplicate patron record was created for your name, contact the Library to fix.
  • Your record has expired: if you are staff, faculty and/or a currently enrolled student, contact the Library to update your record.
  • Authentication Failed: this may be as simple as a typo, try again and/or verify that you are using the correct barcode.
  • Cannot connect to the remote server: while trying to verify your information within our local library automation system, either the university network is down or the library server is not available.
You will not be able to authenticate until the problem is resolved. Check for campus outage information on your myFranklin announcements if available and/or contact the Help Desk.
Click here to report EBSCO problems.
There are many possible causes, check these out:
  • Cookies must be accepted. The Library places a cookie temporarily on your browser. This cookie contains the information necessary for you to gain access to the database(s). Without it you will not be able to access any of the research databases even though you have successfully authenticated.
    • First check to see if your browser accepts cookies. In order to use the Library resources your browser must be set to accept cookies. Click on CHECK BROWSER.
    • If your browser is not set to accept cookies, then you will need to configure it appropriately. The following page, How to control cookies, on the AboutCookies.org site will help.
  • Cookies must be current. As computer and database settings change, you may need to clear your cookies.
    • Here are the instructions for clearing your cookies.
  • Ports must be open. If you are logging in from a business or work location or have installed a personal firewall at home, your access will be blocked unless you open certain ports.
    • The required ports are listed here.
If you are still having problems, contact the Library to trouble-shoot further.
  • Explain, in detail, how the error was experienced (what database are you in or trying to get in, what link are you using, what search had you conducted, what browser are you using, etc).
  • Provide a screen shot of the error. Your screen can be captured simply: press the Ctrl, Alt and Print Scrn keys on your keyboard at the same time. Then paste (ctrl v or right click and select paste) the image into a Word document and email to the library.
  • Let us know your IP address (if permitted to do so). If you do not know your IP address, click here.
There are many possible causes, check these out:
  • Certain electronic resources require plugins. Most plug-ins will automatically prompt you to load them or are available by contacting the Help Desk.
  • The ebrary plugin should load instantly. However the Mozilla browser may prompt you to follow download instructions.
  • If the full text is a PDF document, it will not load unless you have the Acrobat® Reader - by Adobe installed. To obtain the free Adobe Acrobat Reader, you can either go directly to the Adobe Acrobat Reader download area (and follow the instructions), or to read more about it, see the system requirements.
Skip to main content Toolbar items Back to site Workbench Manage Administration menu Tools Content Structure Appearance Extend Configuration People Reports Help Vertical orientation Search howellc Devel Library - Report a Problem Primary tabs View Test Results Build(active tab) Settings References Export Devel Secondary tabs Elements(active tab) Source Breadcrumb Home Administration Structure Webforms The Elements page allows users to add, update, duplicate and delete elements and wizard pages. Watch video Show row weights TITLE KEY TYPE CONDITIONAL REQUIRED OPERATIONS FAQs Section Add element faqs_section Section Required for FAQs Section Edit List additional actions [faq_my_barcode] faq_my_barcode More Edit List additional actions [faq_myfranklin_login] faq_myfranklin_login More Edit List additional actions [faq_login_error] faq_login_error More Edit List additional actions [faq_ebsco] faq_ebsco More Edit List additional actions [faq_authenticated_but_not_working] faq_authenticated_but_not_working More Edit List additional actions [faq_resource_wont_open] faq_resource_wont_open More Edit List additional actions [faq_link_resource_later] faq_link_resource_later More Edit List additional actions [faq_reporting_ohiolink_emergency] faq_reporting_ohiolink_emergency More Edit List additional actions Are you a student that is enrolled for the current term? is_currently_enrolled Radios Required for Are you a student that is enrolled for the current term? Edit List additional actions Report form Add element report_form Fieldset Visible Required for Report form Edit List additional actions Services Affected services_affected_ Select Required for Services Affected Edit List additional actions Specific database (if applicable) specific_database_if_applicable_ Text field Required for Specific database (if applicable) Edit List additional actions This problem occurred this_problem_occurred_ Select Required for This problem occurred Edit List additional actions This is primarily a problem with this_is_primarily_a_problem_with Select Required for This is primarily a problem with Edit List additional actions Detailed description of the problem detailed_description_of_the_problem_ Textarea Required for Detailed description of the problem Edit List additional actions Specific URL(s) that show the proble specific_url_s_that_show_the_problem Textarea Required for Specific URL(s) that show the proble Edit List additional actions Library report a problem form library_report_a_problem_form Checkboxes Required for Library report a problem form Edit List additional actions Browser used browser_used_ Select Required for Browser used Edit List additional actions IP Address ip_address Text field Required for IP Address Edit List additional actions Contact Information contact_information_ Label Required for Contact Information Edit List additional actions Your Name your_name Text field Required for Your Name Edit List additional actions Your Franklin Email your_email Email Required for Your Franklin Email Edit List additional actions Submit button(s) actions Submit button(s) Customize Add element Add page Add layoutAll details have been collapsed. Edit faq_link_resource_later element Expand all GeneralConditionsAdvancedAccess ELEMENT SETTINGS Type More Key faq_link_resource_later WEBFORM SETTINGS Display on form only ELEMENT DESCRIPTION/HELP/MORE MORE ? Displays a read more hide/show widget below the element's description. More title ? How do I link back to a resource (full text document, streaming video, etc) at a later time? The click-able label used to open and close more text.Defaults to: More More text ? More text 1 Persistent linking allows the user, whether onsite or offsite, to return to the source.
2
3 Many databases, such as all EBSCO databases, include a persistent link, permalink or "Bookmark this" feature that includes the authentication proxy.  This allows access to the resource whether onsite or offsite.  However if the material of interest does not offer a persistent link, you can usually create it. 
4
5 Here is an example of an article level link that is listed in the database record and/or emailed to you from the database (without a persistent link):
6
7 http://search.ebscohost.com/login.aspx?direct=true&db=aph&AN=20005527&site=ehost7ndash;live
8
9 To configured a persistent link you must add code to authenticate: 10
  • 11
  • After "http://" and before the start of the article's URL, you will add:
    12 0- (zero followed by a dash)
  • 13
  • Then, after the root url (right after the .com of the articles URL) and before ANY other characters in the article's URL, you will add:
    14 .olinkserver.franklin.edu
  • 15
16 Example:
17
18 http://0-search.ebscohost.com.olinkserver.franklin.edu/login.aspx?direct=true&db=aph&AN=20005527&site=ehost-live
19
20 (NOTE: persistent linking can be broken by new indexing of the material, platform changes, etc.) A long description of the element that provides form additional information which can opened and closed. Browse available tokens.
Click here for assistance with identifying and reporting OhioLINK emergencies
Are you a student that is enrolled for the Fall 2022 term? For future terms, access is available 10 days before the term.
Please include the exact text of any error messages or anything else on screen that lets you know something went wrong. We need enough detail to be able to replicate the problem ourselves, detect it in our log files, or communicate it to a vendor.
If a database gives a Persistent Link, Permalink, or Bookmark this as... link, please use that URL. This includes the library catalog, OhioLINK catalog, OneSearch, and library databases.
Library report a problem form

This form is for the use of students, staff or faculty at Franklin University regarding library resources and/or services. If you are experiencing general technical problems, please request help from the University Help Desk.

If this problem has affected other users, we may already have posted information about it on our Facebook or Twitter pages.

If one of the topics below addresses the problem you have encountered, please review the information on that page before, or instead of, using this form.

Library