Job Posting

Student Financial Services Associate

Position Type:

  • Full Time
  • Staff


  • Hybrid

Franklin University is seeking to fill a full-time Student Financial Services Associate.  This position is a member of the Student Financial Services (SFS) team, which is responsible for counseling students in financial aid and account balances.  

As an initial point of contact for the Financial Aid and Business Offices, the SFS Associate’s job responsibilities include (but are not limited to) educating students on financial aid and balance status, analyzing their overall financial circumstances, and processing a variety of documentation related to professional judgment, student eligibility, the Community College Alliance program, and scholarships. The SFS Associate will also provide information regarding refunds, partnership verification and conduct outreach on needed documents and payment options. This position will also participate in and organize on-campus events that encourage student financial wellness.

This position has a hybrid working schedule of at least 2 days on campus, while 3 working days per week may be remote. Once every 2-3 months, an evening shift which ends at 7 p.m. is required.

The successful candidate will have:

•    A Bachelor’s degree
•    One year of experience in financial aid, student accounts, student affairs or related fields
•    Proficiency with Microsoft Office
•    A desire to help students and provide excellent customer service while working closely in a collaborative team environment

Desired Qualifications: 

•    Demonstrated knowledge of federal and state financial aid
•    Detail oriented and strong analytical skills
•    Demonstrated ability to successfully multi-task in a fast-paced environment and meet deadlines  
•    Excellent oral and written communication skills
•    Previous experience with Federal Student Aid websites (NSLDS, FAA Access, COD), and Ellucian Colleague

About Franklin University

Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master’s and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work.

Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees.

Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status.